Naoise McCabe
Vancouver,Canada
Summary
Passionate hospitality worker with background in diverse roles within the industry. Experience includes front desk operations, customer service, event planning and management. Known for strong communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences. Previous work has positively impacted overall guest satisfaction and repeat business rates.
Overview
11
11
years of professional experience
Work History
Bartender
IRL Hospitality Group
Vancouver, British Columbia
01.2023 - Current
- Performed opening and closing duties including restocking supplies.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Stocked ice bins and coolers as needed throughout shift.
- Cleansed glasses with sanitizing solution after each use.
- Processed payments accurately and efficiently with POS system.
- Provided drink suggestions to customers based on their preferences.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Effectively multitasked within fast-paced environment.
Sales Representative
Integral Communications
Castlebar , Ireland
06.2022 - 11.2022
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
- Prepared and managed development and public relations department budget, evaluated program effectiveness annually via detailed cost analysis and led capital campaigns.
Kitchen Hand
Mooserwirt
St Anton Am Alberg, Austria
01.2022 - 04.2022
- Managed garbage disposal and recycling in accordance with kitchen protocols.
- Received deliveries of food items and stored them properly.
- Operated kitchen equipment safely, including dishwashers, blenders, and food processors.
- Operated industrial mixers and other food processing machinery to support kitchen operations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
Front Office Assistant
The Galmont Hotel & Spa
, Ireland
06.2021 - 12.2021
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Verified visitors' identification cards before allowing access to the building.
- Answered and directed incoming calls using multi-line telephone system.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Kept updated records of office expenses and costs, assisting with budget tracking.
Sales Assistant
Schu it & Port Femme
, Ireland
05.2019 - 06.2021
- Company Overview: (Women's clothing and shoe store)
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Recommended, selected and located merchandise based on customer desires.
- Maintained records related to sales for store management.
- Processed special orders for out-of-stock items when necessary.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Built and maintained relationships with peers and upper management to drive team success.
Waitress
An Port Mor Restaurant
, Ireland
06.2017 - 05.2019
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Checked back with customers throughout meal service to ensure satisfaction.
- Provided accurate change for cash transactions using a cash register system.
- Set up tables in between patrons to reduce wait times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Informed customers of daily specials and signature menu items.
- Assisted other wait staff members in times of heavy customer traffic.
- Relayed orders to service bar and kitchen via point-of-sale register system.
Waitress
The Helm Bar and Restaurant
Westport Ireland
05.2014 - 06.2017
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Responded to ad hoc cleaning duties at end of shift.
- Performed basic math calculations when computing bills for customers' meals.
- Greeted customers and provided menus.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
Education
Bachelor of Business - Tourism and Event Management
University
Sligo Ireland11-2021
Some College (No Degree) - Early Childhood Care And Education
Early Childhood Education Practice
Sligo Ireland 04-2017
Skills
- Interpersonal
- Communication
- Organizational
- Bar restocking
- Customer service
- Anticipating guest needs
- Handling difficult customers
- Strong multitasking
- Outgoing personality
References
References are available from my past employers on request.
Timeline
Bartender
IRL Hospitality Group
01.2023 - Current
Sales Representative
Integral Communications
06.2022 - 11.2022
Kitchen Hand
Mooserwirt
01.2022 - 04.2022
Front Office Assistant
The Galmont Hotel & Spa
06.2021 - 12.2021
Sales Assistant
Schu it & Port Femme
05.2019 - 06.2021
Waitress
An Port Mor Restaurant
06.2017 - 05.2019
Waitress
The Helm Bar and Restaurant
05.2014 - 06.2017
Bachelor of Business - Tourism and Event Management
University
Some College (No Degree) - Early Childhood Care And Education
Early Childhood Education Practice
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