Nansy Meeka
Etobicoke,ON
Summary
Dedicated and detail-oriented with exceptional experience in customer service and client relations. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Photographer
Magenta Studio
Mississauga, ON
09.2021 - Current
- Collaborate with clients to plan shoots and boost satisfaction with photos.
- Plan and obtain original shots using innovative thinking and new techniques.
- Crop, manipulate and perform color balance for final images.
- Explain price and package details to customers.
- Set up lights, backdrops and props for desired shoots.
- Collaborate successfully with various personalities and work styles.
Photography Coach
Magenta Studio
Mississauga, ON
01.2023 - 03.2024
- Improvise photographic methods and techniques.
- Collaborate successfully with various personalities and work styles.
- Review and assess photo sessions to check for quality assurance.
- Motivate and coach photographers of varying levels to provide quality photo shoots.
- Maintain regularly scheduled office hours to advise and assist photographers.
Administrative Lead
Magenta Studio
Mississauga, ON
11.2022 - 03.2024
- Provide secretarial and studio management support while building cooperative working relationships.
- Complete inventory and order supplies for studio.
- Maintain positive working relationship with fellow staff and management.
- Develop administrative processes to achieve organizational objectives and improve studio efficiency.
- Deliver fast, friendly and knowledgeable service for routine questions and service complaints.
- Respond to incoming calls and emails from customers and ask open-ended questions to determine how to be of assistance.
- Contact customer service manager for critical issues needing immediate attention.
- Exceed customer satisfaction by finding creative solutions to problems.
- Follow up on emailed customer inquiries within standard response times.
- Keep office and studio equipment functional and supplies well-stocked to promote efficient operations.
Photographer
Photos Unlimited
Mississauga, ON
08.2015 - 09.2021
- Captured images as requested, taking all aspects into consideration, including lighting, shadows, and lens requirement.
- Communicated effectively with clients or producers at all times to guarantee satisfaction and maximize chances of return business.
- Set up camera equipment quickly and correctly.
- Explained price and promoted current specials to customers.
- Photographed special events, parties and portraits.
Studio Manager
Photos Unlimited
Toronto, ON
03.2017 - 09.2021
- Trained new employees and maintained healthy staff morale through consistent coaching and team building.
- Guided studio equipment repairs and services to sustain high-level quality of work.
- Welcomed customers and asked open-ended questions to understand individual needs.
- Immediately escalated incidents to remain compliant with company's standard procedures and processes.
- Managed schedules of team of seven personnel to keep all shifts properly staffed.
Sales Associate
Snap Photo Studio
Toronto, ON
05.2015 - 08.2015
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked independently with minimal supervision, taking ownership for assignments.
- Handled rejection professionally and maintained calm demeanor in difficult situations.
- Completed call reports, paperwork and ongoing training by required deadlines.
- Cold called potential customers and maintained above average conversion rate on leads.
Education
Diploma - Creative Photography
Humber College
Toronto, ON06.2013
Photography Internship
Humber College
Toronto, ON04.2013
Skills
- Customer Service
- Understanding Customer Needs
- De-escalation Techniques
- Multitasking and Prioritization
- Detail-Oriented
- Senior Leadership Support
- Adobe PhotoShop
- Microsoft Suite Proficient
- Lighting Expert
- Strong On-Set Styling Skills
- Social Media
- Equipment Maintenance
- Commercial Photography
- portrait Photography
- Film photography
Timeline
Photography Coach
Magenta Studio
01.2023 - 03.2024
Administrative Lead
Magenta Studio
11.2022 - 03.2024
Photographer
Magenta Studio
09.2021 - Current
Studio Manager
Photos Unlimited
03.2017 - 09.2021
Photographer
Photos Unlimited
08.2015 - 09.2021
Sales Associate
Snap Photo Studio
05.2015 - 08.2015
Diploma - Creative Photography
Humber College
Photography Internship
Humber College
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