Nannu Babu Battu
Toronto,ON
Summary
Dedicated customer support professional with a proven track record in resolving issues and enhancing company reputation. Skilled in managing high-volume calls, providing accurate product information, and effectively addressing customer complaints. Strong communication and problem-solving abilities contribute to improved customer satisfaction and relationships. Previous roles resulted in significant advancements in customer relations through innovative strategies.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Elections Ontario
11.2024 - 04.2025
- Diagnosed and repaired hardware and software faults to enhance system performance.
- Installed and configured hardware and software solutions for optimal functionality.
- Troubleshoot technical issues, ensuring swift resolution of problems.
- Resolved network issues to maintain consistent connectivity.
- Engaged with poll booth officers to identify and address underlying problems efficiently.
- Managed database records, documenting customer complaints for accurate reporting.
- Drafted status reports on election officer issues to inform stakeholders.
Customer Support Executive
Bell Mobility
01.2023 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Technical Lead
Accenture Solutions Pvt.Ltd
Hyderabad, Telangana, India
04.2019 - 04.2022
- Created detailed project plans with timelines, deliverables, and resources needed.
- Analyzed system performance metrics to identify areas of improvement.
- Managed multiple tasks within tight deadlines while ensuring quality control throughout the process.
- Provided training and guidance to junior staff members as needed.
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshoot customer inquiries related to software and hardware issues.
Education
Marketing Research And Analytics - Marketing Research And Business Intelligence
Centennial College
Scarborough, ON12.2023
Skills
- Account management and customer relationship
- Team collaboration and leadership
- Performance tracking and evaluation
- Time management strategies
- Data visualization with Tableau and Power BI
- Statistical analysis using SAS
- Microsoft Office proficiency
- Embedded systems
- Database management
Languages
English
Full Professional
References
References available upon request.
Timeline
Technical Support Representative
Elections Ontario
11.2024 - 04.2025
Customer Support Executive
Bell Mobility
01.2023 - 12.2023
Technical Lead
Accenture Solutions Pvt.Ltd
04.2019 - 04.2022
Marketing Research And Analytics - Marketing Research And Business Intelligence
Centennial College
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