Summary
Overview
Work History
Education
Skills
Certification
Timeline
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NANKINGA RABIBAH

North York,ON

Summary

Professional and knowledgeable office clerk providing several years of experience in administrative support and customer service satisfaction.Effectively self driven with others, work towards maintaining a highly,remarkable,friendly consistent and outgoing office reception.Ultimately eager to join a team of professionals that has room to grow and encourages innovation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Sheraton Hotel
Kampala, Uganda
03.2021 - 07.2023
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Operated multi-line telephone system to answer and direct high volume of calls.

Housekeeping Attendant

Sanyu Babies' Home
Kampala , Uganda
03.2020 - 01.2021

Call Center Representative

Airtel Office
Kampala , Uganda
02.2018 - 11.2020
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • maintained and learned in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Responded to customer calls and emails to answer questions about products and services.
  • Manage and handle both inbound and outbound phone conversations in a timely manner with clients to make sure everyone quickly gets the help they need.
  • Keep records of all conversations in our call center database in a comprehensible way

Community Support Worker(volunteer)

Red Cross
Kampala, Uganda
01.2017 - 12.2017
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Enlisted support of volunteers and collaborated with businesses and community groups.
  • Managed access to services: meals, showers, laundry,donations, etc
  • Assisted in crisis diversion

Education

Bachelor of Science - Records And Archives Management

Makerere University
Kampala,Uganda

High School Diploma -

Kibibi Secondary School
Uganda
12.2011

Skills

  • Staff Management
  • Packaging and Mail Receiving
  • Meeting Scheduling
  • Team Collaboration
  • Meeting Arrangements
  • Verbal and Written Communication
  • Social Perceptiveness
  • Organisational skills
  • Customer satisfaction
  • Detail oriented
  • Redirecting calls
  • multi tasking

Certification

1. Data Entrant Kampala city council

(Internship)

May-June 2015

2.First aid +CPR Redcross




Timeline

Front Desk Receptionist

Sheraton Hotel
03.2021 - 07.2023

Housekeeping Attendant

Sanyu Babies' Home
03.2020 - 01.2021

Call Center Representative

Airtel Office
02.2018 - 11.2020

Community Support Worker(volunteer)

Red Cross
01.2017 - 12.2017

Bachelor of Science - Records And Archives Management

Makerere University

High School Diploma -

Kibibi Secondary School

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NANKINGA RABIBAH