NANKA KEITA
Québec,QC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative clerk position. Ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Detail-oriented team player with strong organizational skills. Fast learner and able to master new concepts and skills quickly.
Overview
8
8
years of professional experience
Work History
Administrative Clerk
- Innovative and results-driven professional with 2+ years of educational marketing experience
- Develops promotional strategies tailored to organizational goals and brand images, while designing and writing original content for optimal audience engagement
- Coordinates multi-channel advertising strategies utilizing social media and direct response campaigns in order to reach new audiences and broaden business scope
- Conducts market and demographic analysis to monitor response rates and realign branded content for contemporary consumer demands.
Receptionist
Hotel Moncton
01.2020
- Manages guest communications and bookings while coordinating scheduling concerns, operating management software and exercising customer service excellence to improve overall guest experience.
Mobile Merchandiser
Beeline Group
09.2021 - 08.2022
- Maintained fixtures with jewelries and accessories
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement
- Inspected merchandise for quality and arranged proper display location on floor.
- Conducted multiple inventories and Completed routine administrative tasks
Customer Service Associate
RW&CO.
01.2019 - 01.2021
- Assisted customer inquiries, billing questions, and payments process
- Managed returns and assisted customers in locating products
- Discussed promotions and special offers and ensured customers were satisfied with the experience
- Delivered fast and friendly service regarding questions and complaints
- Recommended solution within customer budgets
Customer Service Associate
Ströck-Brot GMBH
01.2017 - 01.2018
- Served 50+ customers per day
- Met customers’ needs and expectations
- Ran cash drawer, processed credit cards and cash transactions
- Maintained a clean and organized space
- Maintained a high level of product knowledge, providing accurate information to customers.
Bank Intern
Bank Austria
06.2014 - 07.2014
- Respond to phoned calls and emails
- Track and replace office supplies
- Maintained files
- Supporting executives and employees
Education
Diploma - Business Administration & Marketing
New Brunswick Community College
Moncton, NB01.2022
Diploma - English for Academic Purposes
McKenzie College
Moncton, NB01.2020
No Degree - Economics And Social Sciences
Vienna University of Business & Economics
Vienna, Austria01.2019
High School Diploma -
Vienna Business School
Vienna, Austria10.2016
Skills
- Reports & Documentation
- Scheduling appointments
- Spreadsheets Management
- Daily Reporting
- Appointment Scheduling
- Data Compilation
- Microsoft Office
- Data Entry
Projects
Marketing Targets Case Study, Performed analysis on Burger King targeted marketing strategies, while developing recommendations for increased brand awareness and expanded market scope. Marketing Planning Research Essay, Conducted extensive literature review as well as research into brand and organizational objectives to establish strategic market planning for chocolatier company. Mock NGO Marketing Campaigns, Ongoing project involving creation of digital marketing strategies and brand development policies for simulated NGO providing wells and increased sanitization efforts in rural Africa and Asia.
Languages
English
Native or Bilingual
German
Native or Bilingual
French
Limited Working
Timeline
Mobile Merchandiser
Beeline Group
09.2021 - 08.2022
Receptionist
Hotel Moncton
01.2020
Customer Service Associate
RW&CO.
01.2019 - 01.2021
Customer Service Associate
Ströck-Brot GMBH
01.2017 - 01.2018
Bank Intern
Bank Austria
06.2014 - 07.2014
Administrative Clerk
Diploma - Business Administration & Marketing
New Brunswick Community College
Diploma - English for Academic Purposes
McKenzie College
No Degree - Economics And Social Sciences
Vienna University of Business & Economics
High School Diploma -
Vienna Business School
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