Nanilito Luga
Nanaimo,BC
Summary
Driven by a strong work ethic and a commitment to excellence, I leveraged my problem-solving skills at Mercury Drug to enhance customer satisfaction and streamline operations, achieving significant improvements in service efficiency. My collaborative approach and proficiency in cash handling and customer service have consistently fostered positive outcomes in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Self Service Attendant
Mercury Drug
Philippines
09.2016 - 06.2024
- Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Collaborated with team members to improve overall service efficiency and achieve shared goals.
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
- Ensured compliance with health and safety regulations by diligently monitoring procedures and implementing necessary adjustments when required.
- Maintained clean and orderly work station.
- Facilitated sales of services and goods.
- Coordinated event logistics, including setup and teardown of materials, resulting in smooth operations for all functions attended by guests.
- Maintained clean and professional appearance during work shift.
- Provided exceptional customer support by addressing needs quickly and professionally.
- Verified accuracy of orders and proper proportions before serving to customers.
- Managed cash transactions accurately, maintaining financial security within the workplace.
- Promoted a positive work atmosphere through strong interpersonal skills and active collaboration with colleagues across various departments.
- Conducted regular equipment maintenance checks to ensure proper functionality and safety standards were met.
- Trained and coached newly hired team members in restocking items and delivering good service to customers.
- Exceeded performance targets by prioritizing tasks based on urgency and importance.
- Cleared finished items, tidied tables and replaced or refreshed items.
- Enhanced customer satisfaction by providing efficient and attentive service in a timely manner.
- Monitored and maintained organized work space, confirming efficient operations.
- Removed safety hazards, soiled items, and trash from customer areas.
- Checked tools and equipment to prevent accidents and injuries.
- Followed safety protocols while working, avoiding accidents and injuries.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Promoted special offers and discounts to customers to maximize sales.
- Created attractive merchandise diplays to entice customers to make purchases.
- Built trustful relationships with customers to encourage return visits.
- Greeted customers and offered preferred seating if available.
- Implemented effective communication strategies to address customer concerns and resolve issues promptly.
- Checked with customer before presenting bill and offered to take additional orders.
- Maintained inventory of all saleable items.
Staff Nurse
Cagayan De Oro Medical Center
Philippines
09.2013 - 07.2016
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed various nursing interventions such as wound dressing, vital sign monitoring, and specimen collection.
- Assessed physical, psychological, physiologic, and cognitive status of patients.
- Monitored patients' conditions and reported changes in physical presentation, appearance, and behavior to discuss treatment with physicians.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Collaborated with physicians, pharmacists and therapists to deliver quality, evidence-based care.
Community Health Nurse
Department of Health
Philippines
03.2012 - 02.2013
Warehouse Worker
Rebisco
Philippines
07.2010 - 12.2010
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Helped train new employees in safe practices and warehouse procedures.
- Operated equipment while observing standard safety procedures.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Assisted in receiving, stocking and distribution of merchandise.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Education
Bachelor Of Science In Nursing - Nursing
Iligan Medical Center College
Philippines 03.2010
Skills
- Strong Work Ethic
- Team player attitude
- Reliability and punctuality
- Cleanliness and hygiene
- Cash handling expertise
- Punctual and Reliable
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Stocking shelves
- Safety protocol knowledge
- Sales assistance
- Flexible Schedule
- Professional Appearance
- POS System Operation
Languages
English
Full Professional
Filipino
Native or Bilingual
Additional Information
Reference
Jeffrey Pateño
Branch Supervisor
Mercury Drug Corporation
Marinading,Lala,Lanao del Norte, Philippines
Contact#: +639684233409
Zenaida A. Zagado,RN,MN
Chief Nurse
Cagayan de Oro Medical Center Hospital
Cagayan de Oro City, Philippines
Contact #: (63_8822)711874
Cecilia P. Gomez,MD
Municipal Health Officer
Libona,Bukidnon
Contact #:+639199937603
Accomplishments
Nursing Board Examination Rating/Philippines:80.20%
Personal Details
Age:35yo
Sex: Male
Birth Date: November 19,1988
Birth Place: Damilag,Manolo Fortich,Bukidnon
Religion: Roman Catholic
Nationality: Filipino
Timeline
Self Service Attendant
Mercury Drug
09.2016 - 06.2024
Staff Nurse
Cagayan De Oro Medical Center
09.2013 - 07.2016
Community Health Nurse
Department of Health
03.2012 - 02.2013
Warehouse Worker
Rebisco
07.2010 - 12.2010
Bachelor Of Science In Nursing - Nursing
Iligan Medical Center College