Nangyalai Karimi
Mississauga,Canada
Summary
Highly motivated and dedicated Security Professional with over ten years of experience in the security field, possessing exceptional communication, critical thinking, organizational and problem-solving skills. Logical decision maker and a quick learner with strong attention to detail.
Overview
12
12
years of professional experience
Work History
Director, Client Services
Iron Horse Security
Mississauga, Canada
12.2022 - 11.2024
- Maintained accurate client and staff records, keeping track of all contract updates, renewals, and KPI’s
- Regularly communicated and met designated client representatives for status updates, addressed their concerns promptly and effectively to enhance satisfaction and retention
- Developed and maintained strong relationships with clients to ensure quality management
- Assisted in recruiting, interviewing, hiring, field training and orientations for all employees
- Assigned staff to all sites, ensured proper staffing levels and managed their compensation
- Oversaw disciplinary actions, coached and counselled staff, and conducted investigations as needed
- Provided leadership and guidance to operational staff, fostering a culture of accountability, professionalism, and continuous improvement
- Supported the business development team with potential business opportunities as needed
- Made suggestions for improved efficiency, provided ideas and plans for growth to maximize revenue, and helped facilitate and support growth and improvements within the assigned portfolio or company-wide
- Implemented and enforced standard operating procedures (SOPs) to maintain high levels of security and safety for clients and their assets and to ensure compliance with regulatory requirements
Operations Manager
Knights on Guard
Scarborough, Canada
06.2022 - 12.2022
- Managed day-to-day operations, ensuring quality and standards were meeting client expectations
- Developed and coordinated new contracts regarding Post Orders, equipment etc
- Managed employee relations, including but not limited to proper training of employees, client and employee issues, progressive discipline, and facilitating coaching and mentoring as needed
- Managed the Mobile Team personnel, Operations Centre Team, Vehicle Maintenance Program of over 50 vehicles, Vehicle GPS system, Guard Tour system, Health and Safety Committee, Mobile phone systems, MLEO ticketing and site applications
- Lead investigator on all WSIB, Labour Board, Union requests or ESA claims
Service Manager
Allied Universal
Toronto, Canada
05.2016 - 06.2022
- Main point of contact for over 20 client portfolios across the GTA
- Maintained and led over 20 client portfolios, over 8000 hours of operations per week and managed 6 direct reports, 8 supervisors and over 80 site staff
- Addressed, and resolved client issues including personnel/staffing concerns, service issues or requests, execution of company programs, or other service-related items
- Coordinated with Human Resources to ensure seamless integration of operations with company objectives
- Managed weekly schedules, input payroll, scheduled and conducted interviews, and hired qualified applicants to fill open post positions
- Ensured all positions were staffed according to contract requirements and managed branch overtime
- Ensured all post requirements were current and completed at assigned accounts, including current post orders, training and licensing compliance, staff training, vehicle policy compliance, uniform and appearance, and other staff and client relations policies
- Managed employee performance, provided coaching and counselling and ensured employee complaints were promptly reported, investigated, and resolved
Field Training Supervisor
Allied Universal
Toronto, Canada
05.2016 - 10.2018
- Created a Security Professional Training Manual, various email templates, and daily activity report
- Scheduled, and conducted interviews, and hired qualified applicants to fill open post positions
- Scheduled security professionals to sites, open shifts, training shifts and special coverages
- Conducted site inspections on security professionals and interior and exterior patrols at various sites
- Input payroll, reviewed and filed daily activity reports and incident reports for assigned sites
- Ensured all matters were reported, investigated, and resolved
- Managed all incoming calls, correspondence, and voicemails
Mobile Security Professional
Avante Security Inc.
Toronto, Canada
02.2016 - 05.2016
- Conducted interior and exterior residential patrols of all access entry points to ensure safety and security of the residence and responded to alarms within a targeted response time of six minutes
Mobile Security Supervisor
Primary Response Security and Investigations
Toronto, Canada
02.2014 - 02.2016
- Attended all assigned sites to conduct standard supervisions on stationed security professionals
- Patrolled assigned sites to prevent and detect signs of intrusion and ensure security of doors, windows, and gates
- Responded to alarm calls, investigated, and provided information of status to dispatch team
- Documented standard duty reports, tagging, alarm and occurrence reports
- Assisted Toronto Community Housing Special Constables, Toronto Police Service along with Toronto Fire during reported emergencies
Stationed Security Professional
Primary Response Security and Investigations
Toronto, Canada
02.2013 - 02.2014
- Conducted interior and exterior patrols and monitored all security cameras and alarm systems
- Professionally screened unauthorized persons/staff seeking to enter the property
- Inspected the parking lot to verify vehicles were properly parked and parking permits were displayed
- Investigated all calls and complaints involving fire, theft, and hazard reports
- Documented shift activity reports and security incident reports when needed
- Monitored C.C.T.V camera systems and alarm security systems
- Reviewed and responded to security emails, calls and messages
Education
High School Diploma -
West Credit Secondary School
Mississauga, ON06-2010
Skills
- Multitasking and organization
- Hiring and retention
- Team building
- Coaching and mentoring
- Conflict resolution
- Staff development
- Leadership development
- Organizational development
- Information technology management
- Strategies and goals
- Verbal and written communication
- Client relations
- Operations management
- Project management
- Risk management
- Strategic planning
- Regulatory compliance
- Problem-solving
Timeline
Director, Client Services
Iron Horse Security
12.2022 - 11.2024
Operations Manager
Knights on Guard
06.2022 - 12.2022
Service Manager
Allied Universal
05.2016 - 06.2022
Field Training Supervisor
Allied Universal
05.2016 - 10.2018
Mobile Security Professional
Avante Security Inc.
02.2016 - 05.2016
Mobile Security Supervisor
Primary Response Security and Investigations
02.2014 - 02.2016
Stationed Security Professional
Primary Response Security and Investigations
02.2013 - 02.2014
High School Diploma -
West Credit Secondary School
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