Nanette Michelle Smith
Corona
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking for a new work home with stability, longevity and elevation.
Overview
11
11
years of professional experience
Work History
Public Safety Dispatcher
California Highway Patrol
Los Angeles
01.2024 - Current
- Dispatching appropriate officers and resources to incidents.
- Answering incoming telephone calls from the public, allied agencies, officers, and the media
- Operated multi-line phone systems to receive emergency calls and requests.
- Coordinated communication between law enforcement, emergency medical services, and fire departments.
- Monitored radio transmissions to dispatch units efficiently and accurately.
- Maintained detailed logs of all incoming calls and dispatched activities for record-keeping.
- Utilized mapping software to identify locations and guide units to incidents promptly.
- Provided critical information to officers in the field for effective incident resolution.
- Ensured compliance with safety regulations while managing high-stress situations effectively.
- Performed multiple tasks simultaneously while maintaining focus on priority issues.
- Distributed warnings and watches regarding blizzards and hurricanes following information received from National Weather Service.
- Updated dispatch logs throughout shift in order to maintain an accurate record of all activities.
- Verified alarm activations prior to dispatching police officers or fire fighters in order to reduce false alarms.
- Participated in training sessions designed to enhance knowledge of protocols specific to position duties.
- Provided support for law enforcement agencies by entering criminal history data into the National Crime Information Center database.
Receptionist
Westview Dental Care
Los Angeles
08.2020 - 06.2022
- Greeted patients warmly and checked them in efficiently.
- Managed appointment schedules using dental practice management software.
- Answered phone calls and addressed patient inquiries professionally.
- Collected patient information and verified insurance details accurately.
- Coordinated with dental staff to prepare treatment rooms effectively.
- Handled billing inquiries and processed payments promptly.
- Assisted in tracking patient follow-ups and reminders systematically.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Customer Service Supervisor
Super Shuttle
Los Angeles
05.2014 - 08.2019
- Make sure employees were in proper uniforms
- Making sure employees were giving proper customer service
- Working in the work field when short staff
- Supervised daily operations of customer service team to ensure high-quality service.
- Trained new staff on customer service protocols and company policies.
- Resolved customer complaints promptly and effectively to maintain satisfaction.
- Monitored team performance and provided feedback for improvement.
- Coordinated schedules and assignments for customer service representatives.
- Implemented new procedures to enhance efficiency in service delivery.
- Developed training materials to support ongoing staff development initiatives.
- Assisted management in analyzing customer feedback for service enhancement strategies.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
- Evaluated employee job performance and motivated staff to improve productivity.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
Education
Associate of Arts - Business Management
Moreno Valley College
Moreno Valley, CA05-2027
Diploma - General Studies
Compton High School
06-2007
Skills
- Good analytical and planning skills
- Good accuracy and attention to details
- Excellent problem analysis
- Excellent judgement according to the situation
- Computer savvy
- Type over 40 wpm
- Knowledge of policies & area specific SOPs
- Multi-task
- Work under high level stress
- Critical thinking
- Customer service
- Effective communication
- Conflict resolution
- Emergency response
- Scheduling coordination
- Emergency telephone response
- Information gathering
- Records management
- Personnel notification
- Law enforcement policies
- Stress tolerance
- Professionalism and integrity
- Multitasking
- Situational awareness
- Law enforcement collaboration
- Information dissemination
- Good judgment
- Data systems operation
- NCIC database
- Computer literacy
- Active listening
- Decision-making
- Team building
Hobbies
Loves listening to jazz music
Like doing Cross Word Puzzles on downtime
Timeline
Public Safety Dispatcher
California Highway Patrol
01.2024 - Current
Receptionist
Westview Dental Care
08.2020 - 06.2022
Customer Service Supervisor
Super Shuttle
05.2014 - 08.2019
Associate of Arts - Business Management
Moreno Valley College
Diploma - General Studies
Compton High School