Nanette Guzman
San Mateo
Summary
Compassionate Personal Care Assistant with a strong focus on hygiene assistance, medication coordination, and client documentation. Committed to enhancing client well-being through effective daily living support.
Overview
11
11
years of professional experience
Work History
Personal Care Assistant
Leap
San Mateo
06.2021 - Current
- Supported clients in daily living activities and personal hygiene to enhance overall well-being.
- Coordinated medication schedules for clients, ensuring timely administration to promote adherence and health outcomes.
- Ensured a clean and safe environment for clients to foster health and comfort.
- Communicated effectively with healthcare professionals regarding client needs.
- Documented client progress and reported changes in condition regularly.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
Bank Associate
JPMorgan Chase
San Mateo
02.2020 - 04.2026
- Processed customer transactions and ensured accurate account management.
- Assisted clients with inquiries and resolved issues efficiently.
- Maintained compliance with banking regulations and internal policies.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Performed daily reconciliation of cash drawer and ATM machine funds.
- Adhered to strict security protocols when handling confidential information.
- Educated customers on available banking products and services to support informed decision-making.
- Resolved customer complaints effectively, leading to increased customer trust and loyalty.
- Collaborated with team members to improve customer service satisfaction.
- Supported branch operations by organizing documentation and records.
- Trained new associates on procedures and best practices in service delivery.
- Collaborated with other departments on projects that required cross-functional teams.
Assistant Manager /Supervisor in Training
Heritage Care Inc.
San Mateo
07.2015 - 06.2020
- Supervised daily operations, scheduling shifts and assigning duties to optimize team performance.
- Supervised daily operations and ensured compliance with health and safety standards.
- Coordinated daily operations and workflow at Heritage Care Inc. to ensure smooth functioning.
- Coordinated staff schedules to ensure adequate coverage and support.
- Implemented training programs for new employees to enhance skills.
- Streamlined communication between departments to enhance service delivery.
- Resolved customer inquiries and concerns effectively and promptly.
Cashier
Mrs Field's Cookies
San Mateo
03.2017 - 01.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed customer transactions efficiently using point-of-sale systems.
- Monitored cash drawer for accuracy, ensuring seamless transaction processes.
- Addressed customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Maintained cleanliness and organization of store to enhance customer experience.
- Collaborated with team members to ensure smooth daily operations.
- Assisted in inventory management and restocking of cookie displays.
Education
Bachelor of Science -
Asian Institute of Computer Science of Technology
Caloocan, PI06-2003
High School Diploma -
University of The East
Manila01-2000
Skills
- Hygiene assistance
- Daily living assistance
- Medication coordination
- Client documentation
- Safety compliance
- Customer service excellence
- Personal care techniques
Timeline
Personal Care Assistant
Leap
06.2021 - Current
Bank Associate
JPMorgan Chase
02.2020 - 04.2026
Cashier
Mrs Field's Cookies
03.2017 - 01.2020
Assistant Manager /Supervisor in Training
Heritage Care Inc.
07.2015 - 06.2020
Bachelor of Science -
Asian Institute of Computer Science of Technology
High School Diploma -
University of The East