NANDITA GULIA
Brampton,ON
Summary
Experienced client service representative with more than one year of experience supporting clients in the area of taxation, food courts etc. . An enthusiastic, driven individual person who enjoys meaningful conversation and supporting others. A strong academic background in financial environment, cost accounting, marketing analysis and a proven track record of customer service.
Overview
4
4
years of professional experience
Work History
Supervisor
Starbucks
08.2022 - Current
- Strong technical skills, able to promote and demonstrate the use of digital apps
- Excellent problem solving and decision- making skills
- Communication skill, Supervise Starbucks staff and operations
- Oversee staffing levels and adjust ensure service levels are met within labour models
- Assist with selection, orientation, and training of qualified associates
- Oversee department in absence of Department Manager
- Always provide the highest quality of service to the guest and anticipate and exceed guest expectations
- Use the marketing skills to avoid waste and increase the sales by 10%
- Knowledge of basic food handling and sanitation standards
- Ensures that our licensed Starbucks Outlet maximizes sales, profit, service, and associate satisfaction while ensuring excellent guest service .
Cashier
Popeye’s Louisiana Kitchen
09.2021 - 12.2021
- Greet customers as they arrive at the counter or the drive-through window and ask them what they would like to order
- Take orders for food and beverage items and verify orders before punching them into the system
- Offer customers with information on add-ons and upsize availability in a bid to upsell food items
- Provide customers with order time and payment information and process cash and credit card transactions.
Client Service Representative
S.Lall & Co
02.2019 - 01.2020
- Assist taxpayers with a variety of matters relating to the filing and payment of their taxes
- Educated taxpayers on special pricing opportunities and company offerings
- Answered 100+ inbound calls per day and directed them to designated individuals or departments
- Review the financial statements of clients to calculate the tax deducted at source for tax filling purposes
- Remain updated to the latest provisions of the income tax act of India to provide better service to clients
- Maintained the register of old and new clients and their tax filing date to avoid the penalties.
Education
SPECIALISED FREIGHT SERVICES - undefined
THE CANADIAN CUSTOM’S PROCESS - undefined
Intermediate - undefined
Post Graduate Certificate - International Business Management and Logistics System
St. Clair College
2022
Bachelor of Commerce - undefined
University of Delhi
2020
level 1 - undefined
Institute of Chartered Accountants of India
2019
IBM - undefined
2004
IBM - undefined
2000
Skills
- Knowledge of custom and mutual fund regulations
- Ability to work in a team
- Strong customer skill
- Inter personnel skills
Languages
English
Professional Working
Timeline
Supervisor
Starbucks
08.2022 - Current
Cashier
Popeye’s Louisiana Kitchen
09.2021 - 12.2021
Client Service Representative
S.Lall & Co
02.2019 - 01.2020
SPECIALISED FREIGHT SERVICES - undefined
THE CANADIAN CUSTOM’S PROCESS - undefined
Intermediate - undefined
Post Graduate Certificate - International Business Management and Logistics System
St. Clair College
Bachelor of Commerce - undefined
University of Delhi
level 1 - undefined
Institute of Chartered Accountants of India
IBM - undefined
IBM - undefined
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