Nandini Sharma

Client Operations Representative

Teleperformance

06.2022 - 07.2024

Transmit Teleperformance and our client values in every interaction.
Handle and carefully respond to all customer inquiries before, during and after their buying cycle by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner.
Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience.
Work with confidential customer information and treat it sensitively.
Use software to source and input customer data accurately as related to the inquiry.
Provide a healthy, safe, and secure home-working environment.
Enforced safety, security, quality and performance procedures, rules and requirements.
Optimized workflows to increase efficiency and decrease errors in day-to-day operations.
Managed daily operations for optimal productivity, ensuring timely completion of tasks.
Resolved complex problems utilizing critical thinking skills innovative approaches ultimately driving positive outcomes.
Maintained accurate records of operations activity, enabling data-driven decisionmaking.
Enhanced team productivity by providing ongoing training, guidance, and support.
Developed strong relationships with clients, vendors, and team members for seamless collaboration and successful outcomes.
Collaborated with various departments to support daily activities oversight and coordination.
Increased customer satisfaction through exceptional service and communication skills.
Collaborated with cross-functional teams to successfully execute projects and deliver results.
Communicated freight status with customers, shipping partners, receiving parties and internal team.
Documented security transactions such as purchases, sales and conversions to create in-depth database of clients and transactions completed.
Organized securities sales and purchases on behalf of customers and companies.