Nandini Sagadevan
Ottawa,ON
Summary
Versatile professional with over 16 years in operations and customer service, specializing in fraud analysis and compliance within global IT services. Recognized for exceeding service objectives and sales targets by 15%, while mentoring teams on high-risk cases and ensuring HIPAA compliance.
Overview
20
20
years of professional experience
Work History
Customer Service & Fraud Analyst
Global IT Services & Customer Operations Sector
Ottawa, Canada
07.2018 - 02.2025
- Conducted fraud investigations and identity verification on high-risk accounts, ensuring compliance and preventing financial loss
- Mentored 15 Tier 1 and Tier 2 associates as an internal Subject-Matter Expert (SME) on high-risk fraud cases
- Stripped HIPAA-protected B (PII/PHI) data across 40+ customer calls daily, maintaining compliance
- Surpassed key service objectives and premium up selling benchmarks by 15% through active listening
- Exceeded monthly sales targets for premium services (PC Insiders, Balance Transfer and Credit Alert Plus) by identifying customer’s needs during calls
- Resolved 20+ technical service tickets weekly involving internal applications, Microsoft Suite, and Active Directory
- Monitored credit card limit increases to comply with regulatory and internal lending guidelines
Procurement Operations Associate
Enterprise Technology & Procurement Operations Sector
Bangalore, India
03.2014 - 03.2017
- Coordinated candidate onboarding procurement lifecycle via SAP Field Glass, PeopleSoft, Taleo, and Smart Labor tools, collaborating with hiring managers to streamline hiring process.
- Conducted risk-based background screening and vetting for 30 technical candidates monthly using Principle of Least Privilege protocols, ensuring compliance and security in candidate selection.
- Utilized advanced headhunting strategies via LinkedIn and specialized job boards to successfully secure 25+ specialized technical hires
- Partnered with department heads and HR to align recruitment pipelines with quarterly business performance goals, enhancing strategic workforce planning.
Academic Coordinator
Educational Services Sector
Bangalore, India
05.2010 - 02.2014
- Managed recruitment, interviewing, and performance assessment lifecycle for 30+ teaching and support staff, ensuring alignment with institutional goals
- Increased annual student enrollment by 22% through design and execution of local marketing outreach programs and open houses, enhancing community engagement
- Directed the school’s operating budget, executing precise payroll distribution, tuition collection, and vendor payments
Administrative Lead
Automotive & Fuel Retail Sector
Bangalore, India
06.2005 - 06.2008
- Managed accounts payable and receivable for fuel suppliers, securing favorable credit terms and ensuring timely vendor payments
- Automated manual payroll workflows for staff, improving processing speed and disbursement tracking accuracy by 30%
- Supervised daily inventory and compliance reporting, achieving 0% discrepancy rate between stock and digital financial ledgers
Education
Bachelor of Business Management (BBM) -
Vivekananda Degree College
Bangalore, India06-2005
Skills
- Fraud Detection
- Data Analysis
- Process Improvement
- Customer Interaction
- Conflict Resolution
- Agile
- Scrum
- Kanban
- Trello
- Waterfall
- Microsoft Office 365
- Google Workspace
- VMware
- Windows
- Linux
- MacOS
- IOS
- Android
Training
Junior IT Analyst Program, NPower Canada, Ottawa, ON, 04/01/26, 14-week intensive online training program covering core computer technology fundamentals and Agile project management essentials
Timeline
Customer Service & Fraud Analyst
Global IT Services & Customer Operations Sector
07.2018 - 02.2025
Procurement Operations Associate
Enterprise Technology & Procurement Operations Sector
03.2014 - 03.2017
Academic Coordinator
Educational Services Sector
05.2010 - 02.2014
Administrative Lead
Automotive & Fuel Retail Sector
06.2005 - 06.2008
Bachelor of Business Management (BBM) -
Vivekananda Degree College