Ensured accurate verification and review of records during audits and inspections performed by Health Canada and other regulatory bodies.
Developed Work Instructions and revised SOPs following GPP, GDP, GMP, HACCP, and Critical Control Points guidelines, ensuring alignment with industry standards
Led staff training and development, enhancing team proficiency and assuming senior responsibilities in management’s absence to support decision-making and seamless operations.
Handled customer complaints, deviations, and CAPA procedures, identified root causes, and implemented corrective actions, while preparing Certificates of Compliance for product shipments to third parties.
Evaluated and approved raw materials and equipment, ensuring they met quality and compliance standards.
An active member of Joint Health and Safety Committee (JHSC), collaborating on inter-departmental safety projects.
Supported internal audits and regulatory inspections (Health Canada, FDA), ensuring documentation and practices complied with established QMS standards.
Oversaw batch and inventory release processes, ensuring timely resolution of discrepancies, reworks, and completion of documentation within specified guidelines
Processing Lead
Rubicon Organics
07.2020 - 03.2021
Initiated room setups and daily processes, coordinating scheduling with the Supervisor and Manager.
Assisted in Rapid Moisture Analysis to ensure product specifications are met. Tracked and updated process events, maintaining accurate records and aiding QC Specialists with batch documentation for QAP review and approval.
Resolved inventory discrepancies, supporting the Inventory and Quality team in data accuracy and compliance.
Performed sampling for analytical and retention testing, ensuring quality and safety procedures for cannabis products.
Reported quality issues throughout processing stages. Supported team training, facilitating the transfer of essential knowledge and skills.
Introduced and maintained a batch tracking system to ensure traceability and accurate Quality records.
Customer Service Associate
Leon's Furniture Store
06.2019 - 04.2020
Handled approximately 30 customer complaints, concerns, and issues professionally and promptly, providing effective solutions to ensure customer satisfaction.
Accurately and efficiently processed purchases, returns, exchanges, and other transactions using the store’s Point of Sale (POS) system.
Maintained detailed records of client purchases and bills within the customer information system (GERS), ensuring data accuracy and accessibility.
Addressed and assisted with customer queries in-person, via mail, and over the phone, while scheduling appointments for orders and deliveries.
Adhered to company policies and procedures regarding customer service, sales, safety, and security, ensuring compliance and maintaining the store’s reputation.
Education
Georgian College of Applied Arts And Technology
Barrie, ON
04.2020
Skills
Auditing and Inspection
Problem-Solving
Organization and Planning
Team collaboration
Flexibility
Documentation skills
Detail-Oriented
Results and Deadline-Driven
Certification
ISO 22716 (GMP)
Quality Management Foundation
Clinical Trials: Good Clinical Practice Specialization
Quality in Pharmaceutical Industry: GMP & Process Validation
Projects
Created and revised records to compile and analyze data related to inventory, quality, and production, ensuring accuracy and alignment with operational standards.
Reduced time for completing external party documentation by 40% through the creation and modification of templates for Certificates of Analysis prior to product shipment.
Collaborated with Compliance to establish a label tracking system for an efficient process flow among departments.
Timeline
Quality Assurance Technician
Rubicon Organics
03.2021 - Current
Processing Lead
Rubicon Organics
07.2020 - 03.2021
Customer Service Associate
Leon's Furniture Store
06.2019 - 04.2020
ISO 22716 (GMP)
Quality Management Foundation
Clinical Trials: Good Clinical Practice Specialization
Quality in Pharmaceutical Industry: GMP & Process Validation