NANDINI MITTAL
Edmonton ,AB
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Bluenotes
Edmonton , AB
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
Petland
Edmonton , AB
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Retail Keyholder
La Senza
Edmonton , AB
- Balanced cash registers at end of shift and filled out necessary reports.
- Performed category maintenance by rotating products according to company product rotation policy.
- Oversaw regular store cleaning of shelves, backrooms and racks.
- Maintained confidentiality and security of sales records and operational reports.
Brand Ambassador
Banana Republic
Edmonton, AB
01.2022 - 05.2023
- Stayed on top of industry-related topics, trends and tools to impact social growth and engagement.
- Increased client profits by establishing strong brand representation through face-to-face marketing.
- Built lasting relationships with customers by delivering first-call resolution and taking ownership of scenarios.
Sales Associate
Tip Top Tailors
Edmonton, AB
05.2022 - 03.2023
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Engaged with customers to build rapport and loyalty.
Sales Associate
Banana Republic
Edmonton, AB
09.2021 - 12.2022
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Answered incoming telephone calls to provide store, products and service information.
Education
BBA - Business Administration
NorQuest College
Edmonton, AB08.2023
Skills
- Verbal and Written Communication
- Cost Control
- Team Building
- Employee Development
- Budget Management
- Problem Resolution
- Team Leadership
- Project Management Abilities
- Customer Rapport
Languages
English
Full Professional
French
Elementary
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Sales Associate
Tip Top Tailors
05.2022 - 03.2023
Brand Ambassador
Banana Republic
01.2022 - 05.2023
Sales Associate
Banana Republic
09.2021 - 12.2022
BBA - Business Administration
NorQuest College
Assistant Manager
Bluenotes
Assistant Manager
Petland
Retail Keyholder
La Senza
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