Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nandini Kheevay

Dartmouth,NS

Summary

Energetic and reliable professional with strong background in team coordination and customer service. Possesses deep understanding of operational procedures and inventory management, coupled with excellent problem-solving and communication skills. Committed to driving successful team outcomes and enhancing overall efficiency.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Manager

Burger King
04.2022 - Current
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained and mentored new employees to maximize team performance.

Front Desk Agent

Hampton Inn & Suites By Hilton
09.2023 - 04.2024
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Ensured accurate billing and payment processing, reducing errors and guest disputes.

Teacher

Seven Seas Ielts Centre
10.2021 - 02.2022
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.

Education

Diploma in Business Administration - Business

Mount Saint Vincent University
05.2022

Secondary School - Business administration

RD khosla
03.2020

Skills

  • Customer Service
  • Communication skills
  • Equipment Troubleshooting
  • Inventory Control
  • Quality Assurance
  • Relationship Building
  • Delegating Work
  • Decision-Making
  • Operations Management
  • Cash Handling
  • Punctual and Reliable
  • Handling Customer Complaints
  • Interpersonal Skills
  • Documentation And Reporting

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Certification


  • ServSafe Food Handler's Certification

Timeline

Front Desk Agent

Hampton Inn & Suites By Hilton
09.2023 - 04.2024

Shift Manager

Burger King
04.2022 - Current

Teacher

Seven Seas Ielts Centre
10.2021 - 02.2022

Secondary School - Business administration

RD khosla

Diploma in Business Administration - Business

Mount Saint Vincent University

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Nandini Kheevay