Nandini Kheevay
Halifax,NS
Summary
Dynamic Shift Manager at Burger King with a proven track record in enhancing team performance and customer satisfaction. Skilled in proactive leadership and problem-solving, I effectively trained staff and implemented strategies that boosted sales revenue. Adept at performance monitoring and fostering collaboration, I ensure a cohesive and motivated workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Burger King
Dartmouth, Nova Scotia
05.2022 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Conducted regular evaluations of employee performance, identifying areas for improvement, and offering targeted guidance for skill development.
- Collaborated with other shift managers to maintain consistency in policy enforcement across all shifts, fostering a cohesive workplace culture.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
Security Officer
Shadow Security
Dartmouth, Nova Scotia
04.2023 - 08.2024
- Monitored premises to prevent unauthorized access, theft, and other criminal activities.
- Responded promptly to alarms, emergencies, and suspicious behavior, documenting all incidents clearly.
- Checked the credentials of individuals entering secure areas, and maintained access control logs.
- Provided excellent customer service to visitors and staff while enforcing safety policies and procedures.
- Collaborated with law enforcement or emergencies when required.
- Conducted routine inspections of doors, windows, and gates to ensure that all were secure.
- Prepared daily shift reports, incident logs, and submitted findings to supervisors.
Education
Diploma in Business Administration - Business Administration And Management
Mount Saint Vincent University
Halifax, NS10-2024
Skills
- Customer service
- Team building
- Effective communication
- Proactive leadership
- Problem solving
- Work Planning and Prioritization
- Teamwork and collaboration
- MS office
- Adaptability
- Handling customer complaints
- Critical thinking
- Multitasking capacity
- Performance monitoring
- Interpersonal skills
Certification
- Serv Safe Certificate
Timeline
Security Officer
Shadow Security
04.2023 - 08.2024
Shift Manager
Burger King
05.2022 - Current
Diploma in Business Administration - Business Administration And Management
Mount Saint Vincent University