Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nandika Bhagria

Richmond Hill,Canada

Summary

Dynamic and results-driven professional with extensive experience in team leadership and event coordination at the Heart and Stroke Foundation. Proven track record in enhancing client engagement and optimizing operations, achieving a 25% increase in donor contributions. Skilled in social media marketing and conflict resolution, fostering strong community connections and volunteer engagement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Owner & Lead Makeup Artist

Freelance
01.2020 - 01.2025
  • Managed all aspects of business operations, including client bookings, payments, and scheduling, while maintaining high client satisfaction.
  • Led and trained a team of freelance assistants for weddings, photoshoots, and large events, ensuring quality consistency.
  • Developed and executed marketing strategies, including social media campaigns and content creation, increasing bookings by 40%.
  • Handled inventory, budgeting, and vendor relations, reducing supply costs by 15% through strategic sourcing.
  • Created personalized makeup plans for clients, offering tutorials and tips to enhance customer experience.
  • Organized workshops and training sessions for aspiring makeup artists, building community engagement and professional mentorship opportunities.
  • Recognized for excellent client feedback, repeat bookings, and community reputation as a top-rated local makeup artist.

Supervisor & Volunteer Coordinator

Salvation Army
03.2023 - 10.2024
  • Supervised daily operations for community programs including meal services, donation distribution, and emergency support initiatives.
  • Recruited, trained, and managed a team of 25+ volunteers, scheduling shifts and assigning responsibilities to maximize efficiency.
  • Coordinated large-scale donation drives and community events, ensuring smooth logistics and high participation.
  • Developed and maintained detailed reporting on volunteer hours, client engagement, and program outcomes for leadership review.
  • Implemented new intake procedures for clients, improving service response time by 30%.
  • Facilitated workshops and support sessions for clients, offering guidance, referrals, and community resources.
  • Served as primary point of contact for partner organizations and local businesses, enhancing collaboration and resource sharing.

Camp Counselor & Team Lead

YMCA
05.2023 - 08.2023
  • Supervised groups of 15-30 youth per session, ensuring safety, engagement, and positive camp experiences.
  • Planned and led daily activities, educational programs, and recreational events tailored to diverse age groups.
  • Mentored junior counselors, providing training on leadership, conflict resolution, and program delivery.
  • Assisted in event planning for family days, talent shows, and sports tournaments, improving camper engagement and parent satisfaction.
  • Implemented behavior management strategies, enhancing team cohesion and camper participation.

Volunteer Coordinator & Administrative Supervisor

Heart and Stroke Foundation
09.2022 - 05.2023
  • Managed coordination and logistics for 10+ large-scale community events annually, including marathons, fundraising galas, and awareness campaigns.
  • Supervised and trained 50+ volunteers, delegating tasks, conducting performance reviews, and maintaining engagement.
  • Maintained accurate records of donations, volunteer hours, and event metrics to inform program strategy.
  • Developed communication materials, including newsletters, social media updates, and volunteer guides, improving outreach and engagement.
  • Assisted in fundraising strategies, achieving a 25% increase in local donor contributions over two years.
  • Implemented process improvements to streamline registration, volunteer onboarding, and event day operations.
  • Coordinated with vendors, sponsors, and community stakeholders to ensure high-quality event delivery.

Customer Experience & Operations Specialist - Remote Call Center

LOGIT TECH GROUP
, Remote
06.2021 - 08.2022
  • Managed high-volume customer inquiries via phone, email, and chat, achieving a 95% satisfaction rating.
  • Supervised and trained new representatives on best practices, troubleshooting techniques, and customer service protocols.
  • Developed workflow guides and knowledge base resources, improving team efficiency and response time.
  • Monitored performance metrics, identifying trends and coaching team members to improve KPIs.
  • Assisted management with process improvement initiatives, reducing average call resolution time by 20%.
  • Collaborated with cross-functional teams to escalate complex issues, ensuring timely and accurate solutions.

Education

Bachelor of Arts - Liberal Arts

University of Waterloo
Waterloo, ON
08-2025

Skills

  • Team Leadership & Supervision
  • Volunteer & Program Coordination
  • Administrative & Operational Management
  • Event Planning & Execution
  • Customer Service & Client Relations
  • Scheduling & Workflow Optimization
  • Social Media Marketing & Branding
  • Conflict Resolution & Problem Solving
  • Stress & Time Management
  • Training & Mentorship
  • Client relationship management
  • Team building
  • Project management
  • Event coordination
  • Marketing strategy development
  • Volunteer recruitment
  • Customer service
  • Workshop facilitation
  • Social media marketing
  • Verbal and written communication
  • Client engagement optimization

Certification

  • First Aid CPR-C, 01/01/20
  • Food Handlers Certification, 01/01/20

Timeline

Camp Counselor & Team Lead

YMCA
05.2023 - 08.2023

Supervisor & Volunteer Coordinator

Salvation Army
03.2023 - 10.2024

Volunteer Coordinator & Administrative Supervisor

Heart and Stroke Foundation
09.2022 - 05.2023

Customer Experience & Operations Specialist - Remote Call Center

LOGIT TECH GROUP
06.2021 - 08.2022

Owner & Lead Makeup Artist

Freelance
01.2020 - 01.2025

Bachelor of Arts - Liberal Arts

University of Waterloo

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Nandika Bhagria