Nandani
LaSalle,QC
Summary
.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Tesco Express
05.2024 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Package Handler
Tiffany
06.2024 - 11.2024
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Costumer Service
Shell
03.2023 - 04.2024
- Improved store reputation by consistently offering exceptional customer service experiences.
- Increased repeat business through exceptional customer service and relationship building.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Streamlined communication channels for improved customer service quality and efficiency.
Customer Service Representative
Tata Consultancy
04.2021 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bsc Hons Business Management -
Swansea University
Wales, UkSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Positive attitude
- Team management
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Package Handler
Tiffany
06.2024 - 11.2024
Customer Service Representative
Tesco Express
05.2024 - 08.2025
Costumer Service
Shell
03.2023 - 04.2024
Customer Service Representative
Tata Consultancy
04.2021 - 04.2022
Bsc Hons Business Management -
Swansea University
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