Nandana Kantharia
Kitchener,ON
Summary
Dynamic individual with extensive hands-on experience in customer service and client relations. Demonstrates a talent for navigating challenges and possesses strong problem-solving skills. Proactively approaches new tasks with adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Highly organized and dependable candidate who excels at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2025
2025
years of professional experience
Work History
Charter Coordinator/Dispatcher
Switzer-Carty Transportation
07.2019 - Current
- Used fleet management software to schedule charters and appropriate workers.
- Developed targeted marketing campaigns to attract new clients while maintaining strong relationships with existing customers.
- Enhanced customer satisfaction by providing timely and accurate information on charter availability and pricing according to pricing schedule. Managed approximately 50-80 incoming calls, emails and client inquiry forms.
- Looked after invoicing and reconciling in a timely manner, maintained professional communication with the Consortium, the school board, clients as well as the drivers through email, phone and messaging.
- Negotiated favorable contract terms for clients, resulting in increased revenue and repeat business.
- Streamlined charter coordination processes by implementing efficient scheduling and tracking systems.
- Managed complex itineraries and last-minute changes, ensuring seamless travel experiences for clients.
- Assisted with dispatch and route planning.
- Dealt with high volume radio traffic and maintained clear and concise two way communication.
Charter Coordinator
Sharp Bus Lines
07.2017 - 06.2019
- Responded to charter inquiries by accurately quoting and booking charter trips according to pricing schedule, invoicing and transfer to ACCPAC accounting system, maintain professional communication with the Consortium, the school board, clients as well as the drivers through email, phone and two-way radio, maintain complete personnel and contract compliance files.
- Assisted in developing charter business through school system and private accounts by promoting Sharp in a professional manner with excellent communication skills.
- Assisted in recruiting and retention programs as directed by Management.
Operations Administrator
The PIC Group - A TRIGO Company
- Company Overview: Worked with a global leader in providing third party inspection services
- Responsibilities included scheduling inspectors, recruiting and orientation of new staff, preparing payroll package, invoicing, ordering supplies, filling out agendas and creating reports for management, taking job orders, reviewing and uploading Purchase Orders, processing shipping-receiving invoices, managing Purchase Order escalations process and documents as per ISO guidelines and working closely with the Site Manager to ensure smooth functioning of the organization
- Worked with a global leader in providing third party inspection services
Event Assistant
Cadillac Fairview Group
- As a part of my Marketing Communications program at Conestoga College, I, along with a group of classmates organized and managed the annual 'Green at Work' event at Fairview Park Mall in Kitchener in partnership with the Cadillac Fairview Group
- A major part of my role in the event was to get sponsorships from various external organizations as well as from the retailers at the mall
- Getting the stores at the mall involved in the event by managing communication with them was a key responsibility as well
- Right from pitching the event idea to the Marketing Manager at the mall to its execution and implementation, the event was a great success
- The success of this event demonstrates an ability to effectively communicate with a diverse audience
Integrated Marketing Communications Consultant
Skyline Living
- Company Overview: A leading rental apartment housing company
- Created an Integrated Communications plan for Skyline Living as a part of an assignment at Conestoga College
- The client was more than happy with the plan and expressed a desire to implement a number of marketing communication ideas from the plan to reach its target market
- A leading rental apartment housing company
Office Administrator
Team Spirit India Pvt. Ltd.
05.2012 - 06.2014
- Managed the receptionist area, including responding to telephone and in-person requests for information acting as the first point of contact
- Designed electronic file systems and maintained electronic and paper files
- Planned meetings, handled meeting minutes and prepared conference rooms
- Served as central point of contact for all outside vendors needing to gain access to the building
- Major aspect of my job as an office administrator was to deal with the customers and taking up order related inquiries for the publishing firm
Education
Post-Graduate Certificate - Integrated Marketing Communications
Conestoga College
Kitchener, Ontario12.2015
Bachelor of Arts - English Literature and Communicative English
St. Xavier's College
Ahmedabad, Gujarat12.2014
Skills
- Verbal and written communication
- Ability to work well under pressure
- Ability to exercise discretion, diplomacy and confidentiality
- Marketing
- Scheduling Coordination
- Document Management
- Customer Relations
- Operations Management
References
References are available on request.
Languages
English
Hindi
Gujarati
Timeline
Charter Coordinator/Dispatcher
Switzer-Carty Transportation
07.2019 - Current
Charter Coordinator
Sharp Bus Lines
07.2017 - 06.2019
Office Administrator
Team Spirit India Pvt. Ltd.
05.2012 - 06.2014
Bachelor of Arts - English Literature and Communicative English
St. Xavier's College
Operations Administrator
The PIC Group - A TRIGO Company
Event Assistant
Cadillac Fairview Group
Integrated Marketing Communications Consultant
Skyline Living
Post-Graduate Certificate - Integrated Marketing Communications
Conestoga College
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