Nand Patel
Etobicoke,ON
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Test Technologist
Magna Closures
02.2023 - Current
- Adhered to [Description] industry best practices and regulatory standards when completing [Type] tasks.
- Managed reporting and documentation for [Type] environment with high-quality, efficient approach.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Test Technician – Off-shift Lead
Magna Closures
10.2021 - 02.2023
- Attended training to gain knowledge of program needs for test failure diagnosis and repair.
- Collaborated with production department to resolve technical problems.
- Communicated product failures and testing problems with testing department.
Test Technician
Magna Closures
01.2019 - 10.2021
- Newmarket
- Troubleshooting and repairing mechanical and electrical fixture problems
- Informing technicians about the hazards in their work when needed
- Setting-up test as per customer specifications and collected, document and maintain test results / observations to ISO 17025 requirements
- Ensuring that all off-shift employees (including Prototype Lab) wear man-down alarms when applicable
- Operating various hand tools, measurement instrumentation, and test equipment
- Working into different environments (i.e
- 30C, -40C, 23C, 50, 80C) as per test specification when required
- Maintaining test lab equipment in a safe, clean, orderly, and operational manner.
Lab Technician
Centennial College
09.2018 - 12.2018
- Maintained and troubleshooted Allen-Bradly, Omron, and Siemens PLC
- Build and connect PLC systems and circuits
- Helped and guided students to perform labs
- Assisted faculty with the set-up of lab stations and operation.
Volunteer
Centennial College
09.2018 - 12.2018
- Wired Allen-Bradly (AB) PLC to run the conveyor
- Fixed the position of the sensors and wiring
- Programmed AB 5000 and 500 PLCs
- Made electrical circuit of AB PLC using AutoCAD.
Summer Production Student/Mechanical Assembler
Eaton Industries
05.2017 - 09.2017
- Used pneumatic guns to assemble parts
- Assembled electrical residential and Industrial switchgear devices
- Maintained quality of the Product
- Packed devices without damage
- Kept working place neat and clean
- Successfully able to be a cooperative and supportive team member.
Education
Advanced Diploma - Electro-Mechanical Engineering Technology
Centennial College
Toronto, ON04.2020
Skills
- Flexible
- Helpful
- Good listener
- Team Player
- Positive
- Communicator
- Health & Safety Procedures
- Experience using MS Office ie, Word, Excel, PowerPoint, and Outlook
- Proficiency in troubleshooting techniques
- Excellent leadership, analytical and problem-solving skills
- Urgently responsive in emergency situations
- Good customer service and remarkable communication skills
- Self-motivated
- Strong organizational skills and ability to multi-task and priorities in fast-paced environment
- Experience, knowledge, and understanding of working effectively in diverse workplace
- Ability to work independently and willing to accept responsibility
Timeline
Test Technologist
Magna Closures
02.2023 - Current
Test Technician – Off-shift Lead
Magna Closures
10.2021 - 02.2023
Test Technician
Magna Closures
01.2019 - 10.2021
Lab Technician
Centennial College
09.2018 - 12.2018
Volunteer
Centennial College
09.2018 - 12.2018
Summer Production Student/Mechanical Assembler
Eaton Industries
05.2017 - 09.2017
Advanced Diploma - Electro-Mechanical Engineering Technology
Centennial College
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