Ashok Kumar
Fort St. John,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Seasoned Small Business Owner with 3 years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Experienced business leader with demonstrated strategic planning, problem-solving and team-building abilities. Successful at bringing in and training staff to handle customer and business needs. Motivational, diplomatic and respectful of people from different backgrounds.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Terminal Security Guard
GardaWorld Security
Fort St. John, BC
10.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Enhanced security measures for VIP visits, coordinating closely with executive protection teams.
- Monitored CCTV cameras and alarm systems for security breaches.
- Investigated suspicious activities and persons to maintain security of premises.
Owner/Manager
Agri Mexican Cantina And Fried Chicken
20110 Lougheed Hwy
01.2022 - 05.2024
- Conducted audit inspections and independent checks to verify parts and materials.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Established foundational processes for business operations.
Security Guard
Armour Security
Squamish, BC
01.2021 - 12.2021
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Maintained order during special events such as concerts and conferences.
- Observed surveillance cameras for any suspicious activity or intruders.
- Provided customer service assistance to staff and visitors in a professional manner.
Houseman
Executive Inns & Suites
Squamish, BC
05.2019 - 12.2021
- Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
- Reported any damages or repairs needed to the maintenance supervisor.
- Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
- Assisted Housekeepers in changing bed linens when needed.
- Stocked housekeeping carts with supplies before each shift.
- Checked stock levels of cleaning supplies regularly and reported low inventory levels to supervisors.
- Transported dirty linen from guest rooms to laundry area using appropriate equipment.
- Performed deep cleaning duties such as shampooing carpets or polishing furniture when required.
Restaurant Manager
Mags99 Mexican Cantina And Fried Chicken
1257 Commercial Way, Squamish,BC,CA
08.2017 - 12.2021
- Maximized quality assurance by completing frequent line checks.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Coordinated with catering staff to deliver food services for special events and functions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Security Guard
Iguard 360 Security
Squamish, BC
01.2021 - 08.2021
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Interacted with law enforcement officials to report incidents or violations of laws and regulations.
- Administered first aid when necessary in accordance with training guidelines.
- Completed incident reports regarding violations of policies or procedures.
Security Guard
Diamond Head Security
Squamish, BC
03.2019 - 12.2020
- Conducted daily security patrols of assigned areas.
- Enforced safety regulations and monitored access control points.
- Investigated suspicious activity and reported findings to management.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Maintained order during special events such as concerts and conferences.
Housekeeping Room Attendant
Stonebridge hotel
Fort St. John, BC
05.2015 - 08.2017
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Provided guests with information on hotel services and room features.
- Followed safety procedures when using chemical cleaners and power equipment.
- Responded promptly to requests from guests and other departments.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Assisted in laundry operations when needed by sorting linens and loading machines.
- Replaced dirty linens with clean items according to established standards of quality control.
- Communicated effectively with team members about daily assignments and task progress.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
Customer Service Cashier
Burger king
Fort St. John, BC
04.2016 - 08.2016
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
Cook
Montana
Fort St. John, BC
06.2015 - 08.2016
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked quality of ingredients before use in order to ensure freshness.
Customer Service Cashier
Esso Gas Station
Coquitlam, BC
01.2015 - 05.2015
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Education
BBA - Business
Northern Lights College
Fort St. John, BC06.2017
Skills
- Contract Negotiation Expertise
- Quality Management Systems
- Business Administration
- Client Service
- Business Planning
- Customer Relations
- Staff Management
- Team Oversight
- Staff Training
- Hiring and Staffing
- Quality Control Planning
- Business Management
- Marketing tactics
- Labor Relations
- Sales Leadership
- Employee Development
- Operations Management
- Cash flow optimization
- Hiring and staffing
- Marketing
- Strategic project planning
- Project Management
- Sales management
- Relationship Building
- CCTV operations
- Teamwork and collaboration
- Friendly, positive attitude
Languages
English
Full Professional
Certification
•ADVANCED
SECURITY
TRAINING
LICENSE
• STANDARD
FIRST AID
• SERVING IT
RIGHT
• FOODSAFE
LEVEL-1
• CLASS-5
References
Sachin Deswal(Dawson creek)
Rahul Saini(FSJ Hospital)
Timeline
Terminal Security Guard
GardaWorld Security
10.2024 - Current
Owner/Manager
Agri Mexican Cantina And Fried Chicken
01.2022 - 05.2024
Security Guard
Armour Security
01.2021 - 12.2021
Security Guard
Iguard 360 Security
01.2021 - 08.2021
Houseman
Executive Inns & Suites
05.2019 - 12.2021
Security Guard
Diamond Head Security
03.2019 - 12.2020
Restaurant Manager
Mags99 Mexican Cantina And Fried Chicken
08.2017 - 12.2021
Customer Service Cashier
Burger king
04.2016 - 08.2016
Cook
Montana
06.2015 - 08.2016
Housekeeping Room Attendant
Stonebridge hotel
05.2015 - 08.2017
Customer Service Cashier
Esso Gas Station
01.2015 - 05.2015
BBA - Business
Northern Lights College