Nand Kapadia
Brantford,Canada
Summary
Committed professional with extensive experience delivering frontline customer service with integrity, as a collaborative team player. Proven track record of effective communication with individuals at all organizational levels. Demonstrates initiative, self-motivation, and a strong work ethic. Proficient in problem-solving, critical thinking, and detailed analysis. Adept at working independently in fast-paced environments, with strong decision-making and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Manager
TownePlace Suites by Marriott
Brantford, Canada
02.2024 - Current
- Led a team of front desk staff, ensuring seamless operations and exceptional service delivery, while fostering a positive work environment.
- Establish security protocols to reduce fraud risks, including verification of guest identities and processing of credit card authorization forms.
- Record of taking 30 to 40 inbound and outbound calls, consistently achieving positive results.
- Managing and processing customer reimbursements for confirmed fraudulent transactions, ensuring timely and accurate reimbursements according to company policies.
- Regularly review and verify credit card adjustments to prevent unauthorized credits.
- Managed inventory of front desk supplies and materials to ensure consistent availability while staying within budgetary guidelines.
Front Desk
TownePlace Suites by Marriott
Brantford, Canada
01.2023 - 02.2024
- Managed the check-in and check-out process for guests, ensuring a seamless and welcoming experience. This included verifying identification, processing reservations.
- Maintained organized records of guest registrations, room assignments, and billing information to facilitate efficient operations.
- Addressed guest inquiries and concerns promptly, ensuring high levels of satisfaction, and resolving any issues that arose.
- Maintained accurate financial records, including handling cash and credit transactions.
Team Member
Tim Hortons
Brantford, Canada
01.2022 - 06.2023
- Managed 50+ customer inquiries daily, resulting in a 30% decrease in wait times and improved overall customer experience.
- Consistently met and surpassed objectives related to customer satisfaction by resolving 95% of customer complaints within 24 hours.
Education
Bachelor of Commerce -
Nipissing University
North Bay, ON, Canada04.2024
Higher Secondary School Certificate - Grade 12th
Shree Swaminarayan Academy
Surat, Gujarat, India05.2020
Skills
- Analytical thinking
- Multitasking abilities
- Effective communication
- Mentoring and coaching
- Constructive feedback delivery
- Critical analysis
- Pressure management strategies
- Client services expertise
Certification
Canadian Securities Course (CSC)
Canadian Securities Institute
- Volume 1: Completed
- Volume 2: In Progress (Expected completion: August 15, 2025)
Timeline
Front Desk Manager
TownePlace Suites by Marriott
02.2024 - Current
Front Desk
TownePlace Suites by Marriott
01.2023 - 02.2024
Team Member
Tim Hortons
01.2022 - 06.2023
Bachelor of Commerce -
Nipissing University
Higher Secondary School Certificate - Grade 12th
Shree Swaminarayan Academy