Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nancy O'Brien

Labrador City,NL

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

17
17
years of professional experience

Work History

Lodge and Operations Manager

Smokey Mountain Ski Club Inc.
11.2019 - 04.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Assisted in recruiting, hiring and training of team members.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Customer Service Sales Representative

Guardian Gallery Pharmacy
05.2017 - 11.2019
  • Responded to customer requests for products, services, and company information.
  • Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
  • Expedited parcel retrieval for customers using an organized storage system for easy access.
  • Kept up-to-date with changes in postal regulation codes ensuring that the office was always in compliance with all policies.
  • Sorted mail according to size, shape and destination.

Bank Teller

Newfoundland And Labrador Credit Union
03.2008 - 03.2009
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Hotel Front Desk Clerk

Wabush Hotel
02.2007 - 02.2008
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Monitored hotel's budget and financial records.

Education

Computer Studies -

Keyin College
Labrador City, NL

Common First Year Technology -

College of The North Atlantic
Labrador City, NL

High School Diploma, graduated with honors -

Menihek High School
Labrador City, NL

Skills

  • Excellent written and verbal communication skills, including strong listening skills and the ability to ask questions to determine customer needs
  • Work well independently and possess a strong team concept
  • Strong interpersonal and consultative skills – is able to sell ideas, negotiate timeframes and outcomes, and communicate clearly to stakeholders
  • Positive attitude, friendly personality, positive workplace behavior, self motivated

References

  • Available upon request

Timeline

Lodge and Operations Manager

Smokey Mountain Ski Club Inc.
11.2019 - 04.2024

Customer Service Sales Representative

Guardian Gallery Pharmacy
05.2017 - 11.2019

Bank Teller

Newfoundland And Labrador Credit Union
03.2008 - 03.2009

Hotel Front Desk Clerk

Wabush Hotel
02.2007 - 02.2008

Computer Studies -

Keyin College

Common First Year Technology -

College of The North Atlantic

High School Diploma, graduated with honors -

Menihek High School

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Nancy O'Brien