NANCY. N WACHIRA
Kentville,Canada
Summary
Experienced in healthcare administration, specializing in developing and implementing care plans. Facilitates communication among families, caregivers, and providers to enhance patient care. Monitors regulatory compliance and streamlines technical support processes to improve operational efficiency.
Overview
10
10
years of professional experience
Work History
Home Health Administrator
L'arche Homefires
Wolfville, Canada
12.2020 - 03.2025
- Developed and implemented care plans in collaboration with multidisciplinary teams.
- Coordinated communication between families, caregivers, and healthcare providers to enhance patient support.
- Managed maintenance of medical equipment to ensure safe and effective patient care delivery.
- Maintained patient records in accordance with Nova Scotia Health guidelines.
- Tracked regulatory changes to ensure compliance and adapt home health operations accordingly.
Technical Support
Dimension Data/ NIC Bank
Nairobi, Kenya
02.2018 - 10.2019
- Delivered technical support for core banking applications and upgrades, minimizing downtime during transitions.
- Provided technical support, troubleshooting issues, and resolving customer concerns efficiently.
- Enhanced customer satisfaction by providing timely and accurate technical support to internal clients.
- Facilitated technical support for project stakeholders, ensuring alignment with project objectives.
- Developed detailed documentation for common issues and resolutions, streamlining technical support processes.
System Support
Standard Chartered Bank
Nairobi, Kenya
07.2015 - 12.2017
- Streamlined processes for diagnosing and fixing hardware, software, and network problems, resulting in quicker resolution times.
- Enhanced system performance by troubleshooting and resolving technical issues promptly.
- Provided technical guidance and recommended alternative troubleshooting approaches, improving user satisfaction and resolution effectiveness.
- Monitored, tracked, and prioritized Help Desk work requests, ensuring timely responses and effective workload management.
- Liaised between users and vendors during software upgrades or installations, facilitating seamless transitions and minimizing disruptions to operations.
- Maintained computer systems, installed and upgraded new systems.
- Configured security settings and granted system access to groups and individuals.
- Effectively communicated with other system engineering personnel and senior executives on joint projects.
Education
Exchange Program - Business Entepreunership
Lehigh Unversity
Bethlehem Pensylvannia09-2019
Module 1-3 - CCNA
Cisco
Online09-2015
Bachelor of Science - Business Information Technology
University of Greenwich
London, England10-2014
Skills
- Patient care coordination
- Regulatory compliance
- Policy implementation
- Medical resource allocation
- Systems management
- Strategic planning
- Team leadership
- Collaborative teamwork
- Conflict resolution
References
- Tosin Ogunbodede, +1, 902, 4038124, 161232o@acadiau.ca
- Phil Mosher, +1, 902, 6913533, phil.j.mosher@gmail.com
Languages
English, Full Professional
Timeline
Home Health Administrator
L'arche Homefires
12.2020 - 03.2025
Technical Support
Dimension Data/ NIC Bank
02.2018 - 10.2019
System Support
Standard Chartered Bank
07.2015 - 12.2017
Exchange Program - Business Entepreunership
Lehigh Unversity
Module 1-3 - CCNA
Cisco
Bachelor of Science - Business Information Technology
University of Greenwich