Summary
Overview
Work History
Education
Skills
Additional Information
Training
Languages
Timeline
Generic

NANCY BALAIS- LIM

Hamilton,Canada

Summary

Energetic and dedicated social professional with superb analytical, problem solving and decision making abilities. Focused professional with superior skills in fulfillment, communication and time management. Proud professional experienced in working in solitary role or as part of busy team. Punctual with terrific work ethic.

Overview

21
21
years of professional experience

Work History

Maple Food Heritage
01.2024 - Current
  • Responsible for performing packaging, clean-up and other elemental activities related to food processing.

HR Officer ( Remote Job)

Bibo Global Company/ Engoo
Cebu , Philippines
01.2016 - 06.2024
  • Conducting interviews with prospective candidates for online tutoring positions.
  • Evaluating candidates' qualifications, experience, and suitability for the role.
  • Assessing candidates' communication skills, subject knowledge, and teaching abilities.
  • Collaborating with hiring managers to understand position requirements and desired qualifications.
  • Utilizing various interview techniques and methods to gather relevant information about candidates.
  • Providing constructive feedback to candidates.
  • Ensuring compliance with company policies and legal regulations throughout the hiring process.
  • Maintaining accurate records of candidate interviews, assessments, and hiring decisions.
  • Participating in team meetings and discussions to improve recruitment processes and strategies.
  • Collaborating with HR team members to streamline recruitment procedures and enhance candidate experience.

Data Entry Analyst: (Home Based Job)

.
Iligan , Philippines
07.2014 - 11.2015
  • Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
  • Maintains data entry requirements by following data program techniques and procedures.
  • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
  • Contributes to team effort by accomplishing related results as needed.

Manager in Trainee

Boca Tapas and Wine Spanish Restaurant
MACAU, China
10.2009 - 08.2010
  • Daily Sales Report.
  • Monthly and Weekly Inventory Monitoring.
  • Attends Weekly Operational Meeting.
  • Analyzed customer feedback data to develop action plans for improving services offered.

Floor Supervisor Trainee

Fogo Samba Brazilian Steakhouse
MACAU
06.2009 - 10.2009
  • Inventories are prepared for daily monitoring of consumptions and ordering purposes.
  • Successfully managed staff and resources within budget.
  • Monitoring consumptions and make sure all transactions are encoded in the micros before or during operation.
  • Observing my trainer in doing managerial task.
  • Responsible for opening and closing of store and daily bank deposits.

SUPERVISOR

Don Gelato Ice Cream Parlor and Tea Shop
09.2008 - 06.2009
  • Responsible to train new team members.
  • In charge to deposit the daily sales to the authorized bank in a daily basis except weekends.
  • Monitoring of each staff’s growth and improvement.
  • Responsible to check each department’s order and confirm it with the Managers.
  • In charge of departmental administrative duties, e.g. scheduling, Standard Operating Procedure implementation.
  • Prepared Daily Sales Reports and doing other managerial duties.

Junior Waitress

Fogo Samba, Brazilian Steakhouse
MACAU
09.2007 - 01.2008
  • Inform customers of daily specials.
  • Prepare checks that itemize and total meal costs and sales taxes.
  • Present menus to patrons and answer questions about menu items, making recommendations upon request.
  • Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
  • Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
  • Stock service areas with supplies such as coffee, food, tableware, and linens.

HUMAN RESOURCE MANAGEMENT SECRETARY

St. Michael's College
Iligan City, Philippines
03.2005 - 01.2007
  • Make appointments; receive & screen visitors; answer & make phone calls.
  • Receive, sort & distribute mail; prepare routine correspondence and may create template forms.
  • Perform routine office functions including but not limited to faxing, copying, binding, keyboarding, report preparation, etc.
  • Maintain confidential records & files; prepare appointment & budget forms; order supplies and equipment, and assist with special events as required.
  • Perform general secretarial functions required in implementation.

WING TAI CLOTHING PTE LTD
SINGAPORE
07.2004 - 01.2005
  • Company Overview: Supervised Field Training in Business and Retail Operation
  • Assists customers in locating merchandise and answering a variety of questions concerning general merchandise; demonstrates use of merchandise upon request.
  • Stocks shelves, counters or tables with merchandise; keeps merchandise orderly and neat in appearance.
  • Totals prices and tax on merchandise selected by customer using paper and pencil, cash register or adding machine; accepts payment following established procedures for different types of transactions; makes change; issues sales receipt; calculates discounts when appropriate.
  • Checks inventory periodically to obtain reorder information to replenish stock; informs designated staff member of needs or places orders with outside sales representative within established limits.
  • Trains new sales staff in basic operations and procedures.
  • Supervised Field Training in Business and Retail Operation

APAC
Philippines
  • Company Overview: Customer Care Service
  • Customer care assistance.
  • Billing information assistance.
  • Assist client with their general concern.
  • Customer Care Service

Call center representative

Western Wats Inc.
  • Answered an average of three hundred customer calls in a day through the call center queue.
  • Answered inbound calls in support of customer needs.

Education

Teacher Workshop for the TOEFL ITP Test -

University of Cebu
Manila, Philippines
06.2018

Commerce - Banking and Finance

St. Michael’s College
Iligan City, Roxas Avenue, Philippines
03.2005

BASIC SAFETY TRAINING - PERSONAL SURVIVAL TECHNIQUES, FIRE PREVENTION AND FIRE FIGHTING, ELEMENTARY FIRST AID, PERSONAL SAFETY AND SOCIAL RESPONSIBILITY

Maritime Education and Training Center

Skills

  • Food safety compliance
  • Quality assurance
  • Data verification
  • Interview techniques
  • Recruitment strategies
  • Customer service
  • Team collaboration
  • Communication skills

Additional Information

CANADIAN PERMANENT RESIDENT

Training

  • Teacher Workshop for the TOEFL ITP Test, 06/28/18, Manila, Philippines
  • Maritime Education and Training Center, BASIC SAFETY TRAINING, PERSONAL SURVIVAL TECHNIQUES, FIRE PREVENTION AND FIRE FIGHTING, ELEMENTARY FIRST AID, PERSONAL SAFETY AND SOCIAL RESPONSIBILITY

Languages

English

Timeline

Maple Food Heritage
01.2024 - Current

HR Officer ( Remote Job)

Bibo Global Company/ Engoo
01.2016 - 06.2024

Data Entry Analyst: (Home Based Job)

.
07.2014 - 11.2015

Manager in Trainee

Boca Tapas and Wine Spanish Restaurant
10.2009 - 08.2010

Floor Supervisor Trainee

Fogo Samba Brazilian Steakhouse
06.2009 - 10.2009

SUPERVISOR

Don Gelato Ice Cream Parlor and Tea Shop
09.2008 - 06.2009

Junior Waitress

Fogo Samba, Brazilian Steakhouse
09.2007 - 01.2008

HUMAN RESOURCE MANAGEMENT SECRETARY

St. Michael's College
03.2005 - 01.2007

WING TAI CLOTHING PTE LTD
07.2004 - 01.2005

APAC

Call center representative

Western Wats Inc.

Teacher Workshop for the TOEFL ITP Test -

University of Cebu

Commerce - Banking and Finance

St. Michael’s College

BASIC SAFETY TRAINING - PERSONAL SURVIVAL TECHNIQUES, FIRE PREVENTION AND FIRE FIGHTING, ELEMENTARY FIRST AID, PERSONAL SAFETY AND SOCIAL RESPONSIBILITY

Maritime Education and Training Center

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