Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nancy Zhang

Vancouver,BC

Summary

Having been with our store for 5 years, I am well-acquainted with our operations, team, and goals. My current role as assistant beauty manager has equipped me with extensive experience in leading and motivating, as well as excellent customer relations and relationship-building skills; proficient in using independent decision-making skills and sound judgment to positively impact company success; dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance, and I have consistently demonstrated my commitment to our store's success.

I believe that my strong leadership skills, in-depth understanding of our business, and ability to foster teamwork make me a suitable candidate for this role. I am eager to contribute more significantly to our store's growth and success and am confident that, as beauty manager, I can effectively lead our team to achieve our strategic objectives.

Overview

10
10
years of professional experience

Work History

Assistant Beauty Manager

SDM2245
08.2023 - Current
  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Analyzed sales data regularly, adjusting marketing strategies to optimize revenue generation.
  • Mentored junior staff members, fostering a positive work environment that encouraged growth and development.
  • Resolved customer complaints professionally and efficiently, maintaining high levels of customer satisfaction.

Beauty Specialist

SDM2245
09.2019 - Current
  • Built strong relationships with clients through attentive listening skills and genuine interest in their beauty goals.
  • Conducted beauty workshops for customers on various topics such as makeup application techniques or skincare routines to increase engagement and build brand authority.
  • Delivered exceptional customer service by addressing client concerns promptly and offering appropriate solutions.

Beauty Manager

Zara China
07.2021 - 07.2022
  • Coordinated special events such as makeovers or product launch parties that attracted new customers to the department.
  • Conducted regular performance evaluations of team members, offering constructive feedback and support for professional growth.

Demo Makeup Artist

L'Oreal Luxe Canada
09.2014 - 09.2019
  • Provide makeup, skincare and fragrance service for clients at various locations in Vancouver area.
  • Worked closely with fellow Makeup Artists to share knowledge, provide training session for Sephora team members with new product launches, elevating overall team expertise in various techniques.

Backstage Trainer

Sephora
  • Provide simple 'backstage' training for Sephora BAs including new product launch and brand knowledge.

YSL BA

Department Store
  • Contract YSL BA at department store, in charge of event planning and customer maintenance.

Education

Diploma - Makeup Artistry

John Casablanca's Institute of Applied Arts
Vancouver, BC
03.2015

Skills

  • Work Ethic
  • Team Spirit
  • Responsible
  • Language Skills
  • Detailed-oriented
  • Loyal
  • Customer Relations
  • New Hire Training
  • Planning and coordination
  • Product and service knowledge

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Full Professional

Timeline

Assistant Beauty Manager

SDM2245
08.2023 - Current

Beauty Manager

Zara China
07.2021 - 07.2022

Beauty Specialist

SDM2245
09.2019 - Current

Demo Makeup Artist

L'Oreal Luxe Canada
09.2014 - 09.2019

Backstage Trainer

Sephora

YSL BA

Department Store

Diploma - Makeup Artistry

John Casablanca's Institute of Applied Arts
Nancy Zhang