Nancy Yousef
Anaheim,CA
Summary
Dynamic leader with proven expertise in team management and workplace safety at Frisibie Management. Excellent in enhancing customer service , achieving significant improvements in team efficiency and customer satisfaction. Skilled in cash handling and problem-solving, adapt at fostering team collaboration and leadership. Demonstrates strong decision-making and verbal communication abilities.
Manages all the inventory and food cost .
Overview
13
13
years of professional experience
1
1
Certification
Work History
Department Manager
Frisibie Management at McDonald's
08.2023 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Elevated productivity by refining procedures and introducing innovative time management techniques.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
Shift Leader Manager
Frisibie Management
05.2022 - Current
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
- Led team meetings to share updates, discuss challenges and celebrate successes, fostering a sense of unity among staff members.
- Improved team efficiency by streamlining shift scheduling and task delegation.
- Implemented safety protocols to maintain a hazard-free work environment, ensuring employee well-being and compliance with industry standards.
- Built relationships with customers and managed accounts to drive revenue and profit.
Crew Member
Frisibie Management
11.2018 - 05.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
Al Amir Bakery
09.2018 - 10.2018
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
Teacher
Private Lessons
01.2017 - 06.2018
- Focused on English ( Grammar ) private lessons for all grades level.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Trainee Lawyer
Law Office at Jerusalem
04.2012 - 06.2012
- Trained at law private office in Ramallah, Palestine
- Participated in client meetings, demonstrating professionalism and contributing valuable insights.
- Researched and wrote contracts, agreements and proposals.
- Assisted lawyers with materials preparation for internal and external training events.
- Analyzed legal documents and identified pertinent issues for clients.
Education
Bachelor Of Laws - Attorney
Birzeit University
Ramallah, Palestine 06.2012
Skills
- Running the floor ,and Workplace safety
- Floor production ,and team management
- Employee training
- Cash handling
- Opening and closing shifts
- Accurate money handling
- Energetic and enthusiastic
- Delegating work
- Handling customer complaints
- Verbal and written communication
- Decision-making
- Team building
- Payment processing
- Performance reviewing
- Shift leadership
- Computer skills
- Safety procedures
- Customer service
- Time management
- Problem-solving abilities
- Multitasking
- Excellent communication
- Team collaboration and leadership
- Working under pressure
Certification
- Developing the Leader in me .
- Servesafe manager food safety .
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Department Manager
Frisibie Management at McDonald's
08.2023 - Current
Shift Leader Manager
Frisibie Management
05.2022 - Current
Crew Member
Frisibie Management
11.2018 - 05.2022
Crew Member
Al Amir Bakery
09.2018 - 10.2018
Teacher
Private Lessons
01.2017 - 06.2018
Trainee Lawyer
Law Office at Jerusalem
04.2012 - 06.2012
- Developing the Leader in me .
- Servesafe manager food safety .
Bachelor Of Laws - Attorney
Birzeit University
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