Nancy Yanotti
San Francisco,CA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
GAT- United Airlines
2023.12 - Current
- Participate in monthly company safety conference calls.
- Work in conjunction with Customer to determine manpower requirements for group movements, peak travel holidays, out of scope and flight schedule changes.
- Oversee recruiting and placement efforts to ensure staffing levels meet requirements and exercise the best possible effort to follow any instructions provided by the Customer or their designee regarding standards, procedures, and practices.
- Ensure compliance with all regulatory agencies including FAA, OSHA, EPA, US Dept. of Labor and EEOC.
- Investigate, report and implement corrective action for any incident of aircraft damage or employee injury and conduct/participate in employee coaching and counseling as necessary.
- Oversee any disciplinary action resulting from or potentially leading to termination in order to ensure proper documentation and consistent application of policies.
- Conduct MOCHA audits, flight observations and monthly Safety meeting with all employers.
- Review final payroll and daily hours to ensure salaries and wages remain within budgetary restraints.
- Conduct weekly Lead/Supervisor meetings, daily briefings with GSE mechanics for equipment updates and timely repair, participate in employee shift briefings and customer shift briefings or team meetings as required.
- Observe and ensure full compliance of uniform and appearance guidelines and inspect facilities daily including supply rooms, storage rooms, storage, break rooms, and office areas.
- Review all daily, weekly and monthly operational reports to ensure proper dissemination, including but not limited to, shift reports, disciplinary actions, incident reports, safety meeting minutes, monthly summary report, pay to change notices, employee evaluations, work orders, or any other local reporting medium.
- Investigate all service failures including chargeable delays, baggage/cargo/mail mishandling.
- Administer station operational plans such as deicing, FOD, safety, winter operation, and baggage plans.
- Complete personnel evaluations on supervisors,
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Supervised operations staff and kept employees compliant with company policies and procedures.
ASSISTANT AIRCRAFT MECHANIC
NewTech Aircraft Services
2022.07 - Current
- Assisting senior mechanics in Preventive maintenance and repair under FAA standards
- Perform system and mechanical inspections
- Ensure that proper forms and documentation utilize are accurate and complete in accordance with policy and procedures
- Work with superiors and other aviation technicians to solve problems and meet standards
- Assisted in the accurate accountability of aircraft parts inventory and equipment
AREA TRAINING MANAGER
SWISSPORT GROUND HANDLING
2022.10 - 2023.12
- Managed and oversaw 7 airports, Ensure training compliance, quality insurance, and trainer development within designated areas across all LOB
- Partner with Station operations and HR to track new hires progress and plan for a new hire smooth transition to the operations
- Serve as station portfolio POC for all industry regulators, clients and station stakeholders to ensure training compliance
- Lead training forecasting planning and communication activities for assigned station portfolio.
Ramp Supervisor Aircraft Loading /TAC
DNATA
2018.12 - 2022.07
- Provide operational leadership and strategic support for all team members and its customers
- Managing all phases of aircraft loading/unloading, including checking on correct buildup/preparation of cargo destined for bulk loading or in-unit load devices
- Close coordination with gate, steering of boarding and deboarding related passenger service process, leading safety programs
- Scheduling/ stang, managing daily hours, payroll and overtime of the operation
- Conduct audits and observations to ensure compliance with company and customer policy and expectations
- Maintain open and honest communication engaging values of Safety
- Ensure compliance with company policies and all regulations of federal, state and airport authorities
STATION COORDINATOR
Southwest Airlines
2015.04 - 2021.08
- Budgeted the Station Administration, was active on Employee recruitment and relations, corporate, safety and security, organizing and scheduling management meetings and appointments, and maintaining a rigid and secure employee filing system
- Managing station culture and safety for ramp and ground ops, onboarding process, including new hire documents, orientation and personal cases, filing airport-specific documents; fingerprints, badging and customs/ border protection application
- Assisting-management with the station operational shift.
PAX SUPERVISOR
QANTAS AIRWAYS/HALLMARK AVIATION
2012.10 - 2015.04
- Overseeing the day-to-day Customer Service and Ramp Operation
- Communicate organizational needs, oversee employees, performance, provide guidance, support, identify development needs and manage the reciprocal relationship between sta and the organization for a successful end of the day operation
- Carried out the operational briefing, reviewed and prepared the daily schedules and assigned functions according to flight operation
- Supervised Gate and Tickets operations, Baggage claim and Ramp load/ooad
- Active Respond to passengers inquiries during delays and cancellations
- Prepared operations reports, Lead airport management and airport meetings.
Education
High School Certification, Comercial Manuel Belgrano
Buenos Aires, ArgentinaAirframe and Powerplant Certification -
Aviation Institute of Maintenance
Fremont, CA06.2023
Business Administration, College of San Mateo
01.2017
Skills
- Teamwork
- Ability to work under pressure
- Problem solving
- Interpersonal skills
- Time management
- Leadership
- Customer Service
- Effective Communication
- Adaptability to changes
References
UPON REQUEST
Certification
A&P mechanic
Languages
Spanish
Full Professional
Timeline
Operations Manager
GAT- United Airlines
2023.12 - Current
AREA TRAINING MANAGER
SWISSPORT GROUND HANDLING
2022.10 - 2023.12
ASSISTANT AIRCRAFT MECHANIC
NewTech Aircraft Services
2022.07 - Current
Ramp Supervisor Aircraft Loading /TAC
DNATA
2018.12 - 2022.07
STATION COORDINATOR
Southwest Airlines
2015.04 - 2021.08
PAX SUPERVISOR
QANTAS AIRWAYS/HALLMARK AVIATION
2012.10 - 2015.04
High School Certification, Comercial Manuel Belgrano
Airframe and Powerplant Certification -
Aviation Institute of Maintenance
Business Administration, College of San Mateo
A&P mechanic
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