Nancy Woodward
Innisfil,Ontario
Summary
Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
8
8
years of professional experience
Work History
Retail Customer Service Representative
Alcona Home Hardware Building Centre
Innisfil, ON
05.2017 - Current
- Respond to customer requests for products, services and company information.
- Maintain customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Field diverse customer questions about issues such as available merchandise, current prices and upcoming company changes.
- Boost sales revenue by skillfully promoting product or service options.
- Provide primary customer support to internal and external customers in fast-paced environment.
- Answer customer telephone calls promptly and in appropriate manner.
- Communicate with customer regarding back order availability, future inventory and special orders.
- Use company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Describe product or service to customers, thoroughly explaining details and care of merchandise.
Education
GED -
Lakeshore Collegiate Institute
Etobicoke, OnSkills
- Retail store support
- Retail materials management
- Multi-line phone talent
- Professional telephone demeanor
- Order fulfillment
- Data entry
- Record keeping strengths
- Warehousing functions
- Stocking and replenishing
- POS systems associate
- Money handling abilities
- Service standard compliance
- Shipping procedures understanding
- Training development aptitude
Timeline
Retail Customer Service Representative
Alcona Home Hardware Building Centre
05.2017 - Current
GED -
Lakeshore Collegiate Institute