Nancy West
Holland Landing,ON
Summary
My knowledge in the hospitality sector has given me the tools to excel in sales and customer service, contributing to team efficiency and exceptional client satisfaction. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. I am positive and upbeat with strong relationship-building abilities.
Overview
11
11
years of professional experience
Work History
Host
Beertown Public House
East Gwillimbury, ON
02.2023 - 11.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Server
The Maids Cottage
Newmarket, ON
02.2013 - 11.2022
- Cultivated warm relationships with guests
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently
- Respectfully communicated with staff and customers
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Skills
- Sales Expertise
- Maintains calm during high pressure situations
- Ability to keep office atmosphere positive and welcoming
- Customer Service Focused
Timeline
Host
Beertown Public House
02.2023 - 11.2023
Server
The Maids Cottage
02.2013 - 11.2022