Summary
Overview
Work History
Education
Skills
Other Interests Skills
Tel
List Of Accomplishments
Training
Pure Bred Cattle, Director of Uptown Rutland Bus. Assoc.
Timeline
Generic
NANCY WELLS

NANCY WELLS

Kelowna,B.C.

Summary

Dynamic executive professional with 30+ years of diversified business experience and accountability for Operations, Stakeholder Engagement in the Public/Private sector, Fund Raising, Communications, Project Management, Leadership, Sales & Marketing, Public Relations, Human Resources/Volunteer Management.

Overview

22
22
years of professional experience

Work History

Director of Business Enterprises

KELOWNA HOSPITAL FOUNDATION
01.2007 - Current
  • Appointed to the KGH Foundation Executive Leadership Team under the direction of the Foundation CEO - primary function of this team is to work directly with the CEO and the Foundation Board of Directors to develop a strategic plan to elevate the KGH Foundation as a leader in healthcare philanthropy, innovation and research and to move the entire Foundation toward an organization with a strong and focused EDI component
  • Report to the CEO and Foundation Board on the overall operations of 5 Social Enterprises ancillary to the Kelowna Hospital Foundation for fund raising purposes
  • Operations Manager for JoeAnna's House, a home away from home for families with a family member as a patient at KGH
  • 4 Direct reports, 5 employees at JoeAnna's House and approximately 400 Volunteers
  • Responsible for managing 2.4M in yearly sales, managing all operations and budgets for 5 existing retail businesses operating in the Kelowna General Hospital as well as an off-site Thrift Store and in 2018 the building and operations of a new 20 room, short term stay facility called JoeAnna's House, designed for families who have a family member receiving medical services at KGH
  • Researching new business opportunities for the KGH Foundation
  • Liaise with all Hospital Administration, management and staff at Kelowna Hospital as well as other hospitals, departments and facilities that come under the Interior Health umbrella
  • Requested by IH Administration to source out and create an after- hours food service which will benefit staff, visitors, patients and ultimately enhance fund raising opportunities for the Foundation which assists with their mission
  • Responsible for relationship building with other non-profit organizations and community - volunteer based programs, ie; Red Cross, Dystonia, Canadian Blood Clinics, B.C
  • Cancer etc
  • All volunteer recruitment, orientation, training and management of a volunteer force of approximately 400 people from ages of 14 to 95 (some with physical and mental challenges) and from varying cultural and religious backgrounds
  • Designed, implemented and manage the first ever Student Volunteer Program within a hospital setting other than but not exclusive of the Candy Striper- Cadet program, in British Columbia
  • Others have followed
  • Work extensively with UBCO students and their programs as well as with the School Board, teachers and career councilors to assist high school students moving forward with their post-graduation studies and goals
  • In the past was responsible for all Public Relations, Media Releases, Media Events for the Hospital Auxiliaries, as well as facilitating events for KGH and the Foundation
  • I now have the opportunity to work directly with a Communications department set up by the KGH Foundation
  • Work closely with IH Communications regarding promotion of volunteers and events
  • Working in conjunction with the daily operations and fund raising activities of the Foundation, as well as volunteering for functions within Kelowna General Hospital to engage, build and maintain a strong working rapport within the hospital culture
  • Public speaking, presentations and workshops for the BCAHA (British Columbia Association of Healthcare Auxiliaries), presenting at new Hospital Staff Orientations, Community Service Groups, Universities, High Schools, Service Clubs, etc
  • Business Proposal writing
  • Consulting and liaise with other Hospital Auxiliaries and Foundations and Executive Boards throughout British Columbia.

Operations Manager

LA WEIGHT LOSS CENTRE
01.2005 - 01.2007
  • Reported directly to the Franchise Owner; managed up to 14 personnel, 1M in annual sales, operations, client relations, marketing and promotions, facility maintenance, inventory management, QA, health and safety compliance and reporting
  • Mentored, coached and developed four employees to management positions
  • Optimized and streamlined shifts to reduce overtime and cut related costs
  • Significantly improved customer satisfaction levels and increased retention rates by over 50%
  • Marketed, promoted, advertized and increased company recognition throughout the Canadian Diabetic Association, medical contacts, television, radio, print media and referrals
  • Interviewed local celebrities for radio spot ads and created promotional packages for public dissemination
  • Conducted comprehensive client consultations utilizing personal assessment and client profiles
  • Prepared and delivered a number of seminars to local schools and insurance providers with up to 70 guests in attendance
  • Communicated with clients and mitigated any concerns or complaints, ensuring consistently high levels of consumer satisfaction
  • Recruited, interviewed, hired, trained, scheduled and delegated duties to assistant managers and sales consultant staff
  • Administered probationary, disciplinary and annual performance reviews
  • Liaised, coordinated and communicated with contractors and trades regarding maintenance of facilities and equipment
  • Prepared and submitted weekly performance, staffing, inventory and status reports
  • Audited, maintained and updated $250K worth of inventory.

District Manager

REMCO MEMORIALS
01.2002 - 01.2005
  • Reported directly to the President and CEO with responsibility for sales, increasing revenue, facilitating workshops, product presentations, sales, marketing, strategic planning and production management
  • Increased sales from 68K to 1.1M in two years
  • Delivered workshops and product seminars to groups of account sites province wide in B.C., and Victoria as well as presentations to management and peers during annual sales meetings
  • Represented company at industry trade shows and conventions Canada-wide
  • Partnered with local companies on special advertizing and promotional programs
  • Designed, developed and implemented marketing strategies geared to local regions and municipalities
  • Coordinated production requirements through the company's manufacturing plant in Regina and oversaw operations of the Vancouver sales and manufacturing facility
  • Managed installment crews and deliveries.

Education

Certificate in Divorce and Family Mediation (part one) -

Alberta Legal Education Society
Calgary, Alberta

Police Science Program (incomplete) -

Mount Royal College
Calgary, Alberta

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management

Other Interests Skills

Experience with: Windows, Word, Power Point, POS Software, Medi-Tech, RE/NXT, Vysys - Volunteer Management Software, Vice President and Board Director of URBA - Uptown Rutland Business Association - 2nd largest of 5 BIA's in Kelowna, Past President and Board Member of Gateway Strata, Special events - KGH Foundation, Agriculture (breed and sell purebred cattle - Alberta based), Student Engagement and Mentoring, Public Speaking, Camping, Golf, Travel

Tel

250 718-6669

List Of Accomplishments

  • Responsible for negotiating and securing retail space in a P3 environment with the Interior Health Authority, VP of Tertiary Services and Administrator of Kelowna General Hospital.
  • Relationship building and stewardship with Graham Construction, PCL Construction and sub-trades during P3 projects at Kelowna General Hospital during the 4 year Centennial Building Project and the IHSC (Heart and Surgical) project, to secure funds, materials and labor that will give opportunity to raise ancillary funds for the KGH Foundation's future campaigns.
  • Project managed the design and build of two "new" retail venues at KGH on the Centennial Building Project which resulted in properties worth approximately $500,000.00 - total cost to the Foundation was approximately $127,000.00.
  • Responsible for sourcing opportunities to partner with local business and the community on existing, new and future projects.
  • Negotiated and completed a Dry Cleaning Drop off and Pick up service which is owned by a local business, operated by Volunteers and managed by Director of Business Enterprises. This amazing opportunity has had full support of KGH Administration, Steering Committee as well as the Foundation Board.
  • Facilitated the Kelowna Hospital Auxiliaries donation of 1M to the KGH Foundation "Take Care, Take Part", 6M dollar campaign.
  • Responsible for utilizing the Business Enterprises to raise 1.5M for JoeAnna's House (a home away from home - owned and operated by the KGH Foundation) an $8M campaign, raised 10M.
  • Raised 1.4M for Stoke campaign.
  • Utilized revenue from the Business Enterprises to raise 1.9M for a 3rd CT Scanner at Kelowna General Hospital Emergency Dpt.
  • Responsible for other fund raising events, stewardship of existing donors and sourcing of potential donors that assist the Foundation and the hospital Auxiliaries in completing their campaign goals. Heart Of Gold, HomeBase Baseball/NHL players ball tournament where funds raised are gifted to JoeAnna's House, Inn Keepers
  • Increasing sales in the Foundation Business Venues from $600,000.00 - 2.4M gross per year.
  • Mentorship and reference writing for students applying to medical programs worldwide, scholarships and bursaries for students from high-school and up.

Training

  • Executive Leadership Training - 2020 to 2021 Playford Perfomance
  • Board Governance Training - Facilitated by KGH Foundation Leadership
  • Volunteer Management - Facilitated by Kelowna Community Resources, Kelowna B.C.
  • Media Training for Management - Facilitated by Interior Health, Kelowna B.C.
  • Project Management - UBCO (continuing ed.)
  • Lean Operations - KGH I-Learn program
  • Skill Path Seminars Management, Coaching and Team Building, Business Writing
  • Change Facilitation - Okanagan College, Kelowna B.C.
  • Indigenous Cultural Competency Training - Provincial Health Services Authority
  • Leadership Management Training - Skillpath, Kelowna B.C.
  • Leadership Training - Okanagan College
  • Sandler Sales Institute, Managing for Success - Facilitated by Remco Memorials, Regina, Saskatchewan
  • Certified Funeral Celebrant - Omaha Nebraska, USA
  • Association for Healthcare Philanthropy - Introductory Course
  • Dare To Lead

Pure Bred Cattle, Director of Uptown Rutland Bus. Assoc.

I grew up in a small town rural setting where I was able to be involved in the pure bred Angus business.  I have since sold my farm but am able to continue with the cattle as the buyer of my farm is a large breeder and keeps my cows for me.  

For the past 6 years I have been a Director on the board of the Uptown Rutland Bus. Assoc.   I joined the board at the request of the then Executive Director.  Up until this last spring I was the President for a two year period and I now sit on the board as Past President but continue to be highly involved.  I have been blessed to be a part of the most recent creation of an Security and Safety ON CALL program that will enhance the safety of the Bus. Community in Rutland now and for years to come.

Timeline

Director of Business Enterprises

KELOWNA HOSPITAL FOUNDATION
01.2007 - Current

Operations Manager

LA WEIGHT LOSS CENTRE
01.2005 - 01.2007

District Manager

REMCO MEMORIALS
01.2002 - 01.2005

Certificate in Divorce and Family Mediation (part one) -

Alberta Legal Education Society

Police Science Program (incomplete) -

Mount Royal College
NANCY WELLS