Nancy Vigil
Santa Rosa
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
BAYADA
2024.02 - Current
- Implementing the Individualized Education Program (IEP) and Behavior Intervention Plan (BIP) using ABA strategies.
- Collaborating with educational and behavioral teams to implement classroom routines.
- Collecting and graphing data to track progress and effectivenes of interventions.
- Utilizing de-escalation strategies and physical management as necessary for safety.
Patient Care Coordinator
Rainbow Dental
2023.10 - 2024.02
- Managing patient scheduling: Organizing appointments to optimize dentist availability and minimize patient wait times.
- Verifying insurance coverage: Handling claims, verifying patient coverage, and ensuring timely reimbursements from insurance companies.
- Treatment Plan Coordination: Orchestrating the sequence of dental treatments and appointments balancing patient needs with practice capabilities.
- Maintaining patient records: Ensuring confidentiality and compliance with HIPAA regulations.
Operations Assistant
Honsador Lumber
2021.11 - 2023.10
- Entering and generating quotes/orders for trusses: This involves accurately documenting the specifications, quantities, and costs of truss orders.
- Conducting confirmation calls: This ensures that all truss orders are processed accurately and efficiently.
- Delivering exceptional service to customers: This involves addressing inquiries and resolving any issues that may arise during the truss order process.
- Provided administrative support with accurate document preparation and data entry.
Operations Manager
Santa Rosa Dental Care
2019.10 - 2021.06
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Overseeing Daily Operations: Ensuring smooth workflow and efficient use of resources.
- Managing Patient Relations: Coordinating communication and relationships with patients.
Education
High School Diploma -
Roseland University Prep
Santa Rosa, CASkills
- Customer service
- Data entry
- Office administration
- File organization
- Computer proficiency
- Strong problem solver
- Microsoft Office Suite
- Office management
- Professional communication
- Database entry
- Scheduling and calendar management
- Strategic planning
- Microsoft outlook
- Time management
- Deadline oriented
Certification
- RBT - Registered Behavior Technician
Languages
Spanish
Native or Bilingual
Timeline
Registered Behavior Technician
BAYADA
2024.02 - Current
Patient Care Coordinator
Rainbow Dental
2023.10 - 2024.02
Operations Assistant
Honsador Lumber
2021.11 - 2023.10
Operations Manager
Santa Rosa Dental Care
2019.10 - 2021.06
High School Diploma -
Roseland University Prep