NANCY VERDEZOTO
Winnipeg,Manitoba
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level oubound sales representative position. Ready to help team achieve company goals.
Overview
17
17
years of professional experience
Work History
Sales Consultant Representative
La Vie en Rose
12.2022 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Busser
Hy's Steakhouse
09.2022 - 12.2022
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
Communications Director
Energy and Natural Resources
11.2021 - 06.2022
- Agency for Regulation and Control, Led the communication team of the Agency to spread the work carried out by the entity in the strategic sectors of Electricity, Hydrocarbons, and Mining.
- Developed and promoted corporate brand, images and identity to media and public.
- Reviewed marketing materials and documents for brand accuracy and trending design.
- In charge of the internal and external communication of the Agency to enhance its image.
- Managed media relations and campaigns to address public communications in crises.
- Drafted speeches for company executives and advised on media talking points.
- Built and strengthened relationships with members of the media to promote positive coverage.
- Managed editorial calendars and rescheduled PR events and meetings.
News Editor
El Comercio Media Group
06.2007 - 11.2021
- Interviewed sources and developed relationships with informants to obtain vital information for stories.
- I oversaw the planning, coordinating, writing, and editing articles published in the magazines and on their web pages
- Sought out stories by pursuing other news organizations information periodically and either assigned or wrote stories according to strict timelines.
- Monitored breaking news for information on incidents, events and topics of interest to quickly assign coverage to staff.
- Worked for hand in hand with the commercial area to develop unique products and directed the magazine's website and social network accounts.
- Trained 10 junior staff members on compelling breaking news stories, style guidelines and organization procedures.
- Worked with graphic artists, post-production team members and other specialists to produce captivating and successful content.
- Determined readiness of written pieces, made changes and approved final versions for publication.
- Communicated directly with reporters to assess stories and improve quality of work.
- Assigned stories, led content development meetings and reviewed completed stories to guide execution of concepts and tone.
Communications Coordinator
Citizen Participation Corporation
07.2005 - 06.2007
- Responsible for internal and external communication projects, development of budgets, and advertising campaigns.
- Created content for company intranet and regularly posted documents, updates and clear communications pathways.
- Updated website and social media pages with well-coordinated communications aimed at conveying information, generating interest and mitigating negative press.
- Reinforced organizational vision and mission with innovative and fresh communication style.
- Collaborated with senior leaders to offer recommendations and creative communications solutions to drive results across multiple programs.
Education
Master - Corporate Communication
Universidad Europea del Atlántico
Diploma - undefined
Universidad Nacional Autónoma de México (UNAM)
Diploma - Project Management
University of Winnipeg
Winnipeg, MB09.2023
Bachelor of Arts - Communication
Pontificia Universidad Católica Del Ecuador (PUCE)
Quito-Ecuador04.2007
Skills
- Leadership Responsible Teamwork
- Engaged
- Results Oriented Organized
- Good Interpersonal Relations Diligent
- Purposeful Extrovert
- Excellent Writing and Spelling Focused
- Honest
- Hard Worker
- Customer Relationship Development
- Interpersonal Communication Skills
- Media Communications
- Web Content Updates
- Media Response Requests
- Promotion and Advertising
- Web Content Creation
- Google Analytics
- Public Relations Strategy
- Internal Communications
- Communications Programs
- Event Execution
- Digital Communications
- Nonprofit Communications
- Crisis Communications
- Public and Media Relations
Accomplishments
- A Practical Guide to Podcast, Short-Form Audio, and Voice AI, International News Media Association (INMA). January 2021
- Registration Walls, International News Media Association (INMA). March - April 2014
- Big Data in Journalism Press and Society Institute (IPYS), Peru, June 22-24, 2012
- Journalism and Democracy, Carter Center, Bolivia. March 8-28, 2010
- International Consortium of Investigative Journalists (ICIJ), Spain. July- August 2006
- Electoral Coverage and Democracy, Knight Center for Journalism in the Americas, University of Austin, Texas. September 2005
- Third Workshop on Economic Analysis for Journalists, Cordes and College of Journalists of Pichincha, Ecuador. July 2005.
Additional Information
- Winner of the Jorge Mantilla Ortega Journalism Contest 2009. Investigative Report Category
- Winner of the First International News Media Association (INMA) Scholarship.
- Honorable Mention in the Journalism Award of the Inter- American Press Association (SIP) Dean's List for three semesters
Affiliations
- Project Management Institute
Languages
I speak Spanish and English.
Timeline
Sales Consultant Representative
La Vie en Rose
12.2022 - Current
Busser
Hy's Steakhouse
09.2022 - 12.2022
Communications Director
Energy and Natural Resources
11.2021 - 06.2022
News Editor
El Comercio Media Group
06.2007 - 11.2021
Communications Coordinator
Citizen Participation Corporation
07.2005 - 06.2007
Master - Corporate Communication
Universidad Europea del Atlántico
Diploma - undefined
Universidad Nacional Autónoma de México (UNAM)
Diploma - Project Management
University of Winnipeg
Bachelor of Arts - Communication
Pontificia Universidad Católica Del Ecuador (PUCE)
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