Nancy Velazquez
Sunnyvale
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Energetic waitress with several years of experience meeting customer demands by efficiently taking and serving orders and answering menu questions. Expertise managing several tables at once with perfect accuracy and efficiency. Offering fantastic memorization abilities paired with first-rate people skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Waitress
Eureka! Restaurant Group
Santa Clara
06.2021 - Current
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
Server/Waiter
Pedros restaurant and cantina
01.2018 - 08.2022
- Take food and drink orders make sure the costumer is satisfied and had great experience at the restaurant
- Maintained cleanliness of dining area and organized tables for guests.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Assisted in training new servers on restaurant procedures and menu items.
- Managed cash register and processed payments efficiently at end of service.
- Upsold menu items to enhance dining experience for customers.
- Prepared checks, itemizing total meal costs and taxes.
Server/Cashier
Black Bear Diner
05.2020 - 06.2021
- Managed accurate order taking and ensured timely food delivery to guests.
- Collaborated with kitchen staff to coordinate food preparation and special requests.
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed payments efficiently using point-of-sale systems for transactions.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Delivered food orders promptly and courteously.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Prepared drinks according to standard recipes.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
busser
Dishdash
Sunnyvale
07.2012 - 10.2018
- Clean tables help servers to bring beverages and food to the table
Education
High school or equivalent -
Skills
- Customer Service
- Organizational Skills
- POS
- Powerpoint
- Sales
- Server
- Fast learner
- Training
- Restaurant Experience
- Food Preparation
- Food Service
- Upselling techniques
- Cleanliness standards
- Team collaboration
- Employee training
- Food running
- Buffet setup and takedown
- Special event coordination
- Table bussing
- Cash handling
- Bar terminology
- Liquor, wine, and food service
Languages
Spanish, Fluent
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Food Service: Customer Situations, Proficient, 02/01/20
- Food Safety, Proficient, 02/01/20
- Food service: Customer situations, Proficient, 02/01/20
Timeline
Waitress
Eureka! Restaurant Group
06.2021 - Current
Server/Cashier
Black Bear Diner
05.2020 - 06.2021
Server/Waiter
Pedros restaurant and cantina
01.2018 - 08.2022
busser
Dishdash
07.2012 - 10.2018