Nancy Veilleux
Renfrew,Ontario
Summary
Dedicated Receptionist works productively with diverse personalities and experienced in busy and for the majority, long term care settings . Knowledgeable in records and front desk management including accounts payable and receivable. Offers a varied career history comprising of life long client and family focus while maintaining a professional manner.
Overview
38
38
years of professional experience
Work History
Tax Professional
H&R Block
Renfrew
01.2022 - Current
- Completed and filed returns with Canada Revenue
- Utilized tax software to prepare returns and meet deadlines
- Delivered tax documentation required for accurate individual returns
- Interviewed numerous clients to collect information and gather necessary paperwork prior to preparing tax returns
- Maintained complete records of client tax returns and supporting documentation
- Reviewed available data to determine exemptions, deductions, and potential liabilities
- Reviewed clients tax filing papers to determine eligibility for additional tax credits or deductions
- Offered clients recommendations to reduce tax liabilities
- Provided required documentation to CRA in the event of a review or audit
- Answered phone promptly and directed incoming calls to appropriate extensions
- Maintained confidentiality of information regarding clients and company
- Provided support to receptionist at reception
Administrative Clerk/Meals on Wheels Coordinator
County of Renfrew – Miramichi Lodge
Pembroke
01.2018 - 01.2020
- Greeted Clients and incoming visitors professionally and provided friendly, knowledgeable assistance
- Kept the reception area clean and neat to give visitors a positive first impression
- Provided general office duties for the efficient running of the Administration Office
- Responded to inquiries from callers seeking information
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Sorted, received, and distributed mail correspondence between departments and personnel
- Provided clerical support to employees and administrative personnel by copying, faxing, filing documents and assisting with staff call-ins
- Provided backup for Secretary II for scheduling as well as for the Administrative Assistant-Finance for Accounts Payable
- Maintained confidentiality of information regarding clients and the home
- Handled cash transactions and maintained sales and payments records accurately
- Collected client's trust payments, processed transactions and updated relevant records
- Handled incoming and outgoing package and courier deliveries
- Tracked important information in Excel spreadsheets and ran reports using data
- Organized, maintained and updated information in computer databases
- Scheduled Meals on Wheels Volunteers for daily deliveries
- Implemented new client referrals
- Provided accounting duties, general inquiries, and volunteer scheduling and training for in-house cafe
- Prepared weekly/monthly reconciliation for total of meals served
- Prepared and provided receipts/bills as well as maintained supplies.
Laundry Aide
County of Renfrew - Bonnechere Manor
Renfrew
01.2011 - 01.2017
- Provided a sufficient supply of chemicals and other associated supplies
- Assisted in training of new laundry staff on a regular basis
- Maintained an accurate documentation system
- Possessed exceptional organization and time management skills
- Collaborated with Supervisors and staff to ensure needs were met.
Recreation Programmer
County of Renfrew - Bonnechere Manor
Renfrew
01.2004 - 01.2011
- Established a comprehensive Activities Program
- Planned, organized, directed, and evaluated programs
- Developed and distributed a monthly activity calendar of events
- Worked within the client’s physical, mental, and social limitations
- Participated in the budgetary process and monitored expenditures
- Maintained the confidentiality of clients.
Health Care Aide
County of Renfrew - Bonnechere Manor
Renfrew
01.1986 - 01.2004
- Provided a general assessment of care needs
- Maintained a team approach
- Preserved confidentiality and privacy
- Participated in meetings with the clients, their family and other health professionals and provided a report in the online care plan
- Collected, prepared and submitted daily reports
- Assisted in training of Students and new Employees.
Education
Administrative Assistant -
Stratford Career Institute
Toronto, ON12.2002
Management Principals -
Algonquin College
Ottawa, ON12.1995
Health Care Aide -
Algonquin College
Pembroke, ON12.1987
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Billing and Invoicing
- Customer follow-up
- Cash Management
- Filing systems
- Documentation and Recordkeeping
- Document Management
- Attention to Detail
- Customer Communication
- Problem-Solving
- Flexible and Adaptable
- Mail handling
- Accounts Payable and Receivable
- Switchboard Operation
Languages
English
Full Professional
Timeline
Tax Professional
H&R Block
01.2022 - Current
Administrative Clerk/Meals on Wheels Coordinator
County of Renfrew – Miramichi Lodge
01.2018 - 01.2020
Laundry Aide
County of Renfrew - Bonnechere Manor
01.2011 - 01.2017
Recreation Programmer
County of Renfrew - Bonnechere Manor
01.2004 - 01.2011
Health Care Aide
County of Renfrew - Bonnechere Manor
01.1986 - 01.2004
Administrative Assistant -
Stratford Career Institute
Management Principals -
Algonquin College
Health Care Aide -
Algonquin College