Nancy Umuganwa
Edmonton
Summary
Compassionate Social Work Graduate with 5+ years of experience supporting diverse populations, including older adults, youth, and individuals with complex medical, mental health, and social needs. Skilled in psychosocial assessment, crisis intervention, and system navigation within fast-paced hospital and home care environments. Passionate about creating equitable, empowering spaces for vulnerable individuals, and families.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Social Work Practicum II
Royal Alexandra Hospital
Edmonton, Alberta
04.2025 - 06.2025
- Delivered psychosocial assessments, crisis support, and emotional support interventions to patients facing high-risk pregnancies, reproductive loss, perinatal, and postpartum mental health challenges, and gynecological concerns.
- Provided navigation, community, parenting resources, and school reengagement referrals to adolescents and young mothers in outpatient care.
- Advocated for culturally safe practices, including Indigenous-led healing ceremonies, and supported family presence in secure units.
- Coordinated discharge plans, community referrals, and interdisciplinary team care conferences, to support seamless transitions.
- Strengthened knowledge of Alberta's healthcare system, and decision-making legislation (e.g., Personal Directives Act (PDA), etc.).
Social Work Practicum I
Royal Alexandra Hospital
Edmonton, Alberta
01.2025 - 03.2025
- Assisted in psychosocial assessments and discharge planning for patients experiencing critical illness and trauma.
- Supported family meetings and provided crisis intervention, prioritizing cultural sensitivity, and respect for autonomy.
- Observed and learned across Emergency, Geriatrics, and HIV programs (NAP), expanding understanding of systemic barriers, and population-specific needs.
- Collaborated with interdisciplinary teams to develop patient-centered care plans while ensuring thorough clinical documentation.
- Advocated for equitable access to healthcare resources for patients navigating housing, income, or systemic challenges.
Healthcare Aide
Nurse Anytime
Edmonton, Canada
06.2023 - 12.2024
- Provided person-centered support to clients with chronic illnesses and cognitive decline in their homes. Delivered physical, emotional, and social care while accurately documenting client needs and progress.
- Collaborate with caregivers and healthcare professionals to adapt care plans and uphold safety. Administered medications following established.
Healthcare Aide
Nurse Next Door
Edmonton, Canada
11.2020 - 12.2022
- Supported 15+ clients across the lifespan with daily living tasks, mobility, medication reminders, and companionship.
- Provided excellent documentation to ensure continuity of care, and flagged changes in client conditions. Maintained client dignity and autonomy through respectful, collaborative care in both home and community environments.
Assistant Volunteer Coordinator
CapitalCare McConnell Place North
Edmonton, Canada
05.2018 - 04.2019
- Recruited, screened, and oriented over 25 volunteers for long-term care programming; supported scheduling, feedback, and retention initiatives.
- Maintained accurate records and facilitated communication across teams to enhance resident programming.
- Facilitated meetings to discuss volunteer feedback and improve program effectiveness.
Education
Bachelor of Social Work - undefined
University of Calgary
06.2025
Health Care Aide Certificate - undefined
TLC-International Training Center for Caregiving
04.2018
Skills
- Psycho-social assessments
- Crisis intervention and conflict resolution
- Comprehensive clinical documentation
- Effective communication and relationship building
- Understanding the CASW Code of Ethics
- Community resource navigation
- Reflective, accountable, person-centered practice
Websites
Certification
- HCA Certificate
- Current Basic Life Support (BLSHCP) certificate
- Eligible for and in process of registration with the ACSW protocols and guidelines.
Timeline
Social Work Practicum II
Royal Alexandra Hospital
04.2025 - 06.2025
Social Work Practicum I
Royal Alexandra Hospital
01.2025 - 03.2025
Healthcare Aide
Nurse Anytime
06.2023 - 12.2024
Healthcare Aide
Nurse Next Door
11.2020 - 12.2022
Assistant Volunteer Coordinator
CapitalCare McConnell Place North
05.2018 - 04.2019
Bachelor of Social Work - undefined
University of Calgary
Health Care Aide Certificate - undefined
TLC-International Training Center for Caregiving
Similar Profiles
Kelsey SpychkaKelsey Spychka
Emergency Mental Health Nurse at Royal Alexandra Hospital/ University of Alberta HospitalEmergency Mental Health Nurse at Royal Alexandra Hospital/ University of Alberta Hospital
Kamea BrezovskiKamea Brezovski
Newgradute/Registered Nurse, Emergency Department at Royal Alexandra Hospital (AHS)Newgradute/Registered Nurse, Emergency Department at Royal Alexandra Hospital (AHS)
Tracy SommerfeldTracy Sommerfeld
Site Manager at Royal Alexandra HospitalSite Manager at Royal Alexandra Hospital
Prayerson SolankiPrayerson Solanki
Health Care Aid at AHS (Alberta Health services)- Royal Alexandra HospitalHealth Care Aid at AHS (Alberta Health services)- Royal Alexandra Hospital
Lemlem DestaLemlem Desta
Housekeeping Room Attendant at Ramada HotelHousekeeping Room Attendant at Ramada Hotel