Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
References
Certification
Languages
Timeline
Generic

NANCY UMUGANWA

Edmonton,AB

Summary

Compassionate Social Work Student, with experience in providing support to diverse populations including individuals suffering from mental health issues and families in crisis. Able to build trust and rapport quickly with clients, advocating for resources and services needed to improve quality of life. Previous roles have demonstrated the ability to make impactful contributions within multidisciplinary teams.

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Overview

6
6
years of professional experience
1
1
Certification

Work History

Healthcare Aide

Nurse Anytime
Edmonton, AB
06.2023 - Current
  • Provide direct support to clients, assisting with daily living activities, and ensuring their comfort and well-being in a home setting.
  • Provide emotional support to clients helping them navigate the challenges associated with anxiety, depression, and dementia challenges when needed.
  • Maintain accurate and up-to-date client records using the company’s electronic record system.
  • Communicated effectively with patients, families, physicians and other healthcare professionals.
  • Assisted in the implementation and executing of the care plans for clients.

Caregiver

Nurse Next Door Homecare Services
Edmonton, AB
11.2020 - 12.2022
  • Provided direct support to children with disabilities and seniors, assisting with daily activities such as bathing, dressing, and grooming in their homes
  • Administered medication as directed by the client’s family
  • Executed the clients' care plan as outlined by the Care Designer.
  • Maintained accurate records and documentation for clients’ activities.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Developed positive relationships with clients by demonstrating empathy and respect for their needs.
  • Monitored changes in client behavior and reported any concerns to the appropriate supervisor staff.
  • Provided emotional support for terminally ill seniors and their families.

Assistant Volunteer Coordinator

Capitalcare McConnell Place North
Edmonton, AB
05.2018 - 05.2019
  • Worked closely with other departments to ensure that volunteer tasks were properly delegated and completed on time.
  • Collaborated with staff members to develop meaningful activities for volunteers that align with organizational objectives.
  • Scheduled regular meetings with current volunteers to discuss their progress, answer questions, and provided feedback.
  • Evaluated existing procedures related to managing the volunteer program and made recommendations for improvement where necessary.
  • Conducted orientations for new volunteers and provided them with the resources they need to be successful in their roles.

Education

Bachelor of Social Work - Social Work

University Of Calgary
07-2025

Bachelor of Social Science -

The King's University
04-2023

Healthcare Aide Certificate -

TLC-International Training Center for Caregiving
12.2018

Skills

  • Active listening
  • Empathy
  • Effective communication
  • Resilience
  • Cultural sensitivity
  • Time management
  • Organizational Skills
  • Attention to Detail
  • Client Advocacy
  • Maintaining Client Records
  • Problem-solving aptitude
  • Interpersonal Communication
  • Analytical Thinking
  • Microsoft Office

Volunteer Experience

Healthcare Aide Practicum      October 2017 – April 2018

Capitalcare McConnell Place North, Edmonton, AB

  • Provided direct support to residents, assisting with daily activities, and ensuring their comfort and well-being.
  • Managed and resolved conflicts between clients, utilizing conflict resolution techniques and promoting peaceful coexistence within the facility.
  • Assisted in organizing recreational activities and social events for residents, fostering a sense of community and reducing social isolation.

Languages

  • English, Excellent
  • French, Moderate

References

References available upon request.

Certification

  • Clear Criminal Record Check and CPR & First Aid Certificate
  • Caregiver Certificate
  • Class 5 Driver's License

Languages

English
Full Professional
French
Limited

Timeline

Healthcare Aide

Nurse Anytime
06.2023 - Current

Caregiver

Nurse Next Door Homecare Services
11.2020 - 12.2022

Assistant Volunteer Coordinator

Capitalcare McConnell Place North
05.2018 - 05.2019

Bachelor of Social Work - Social Work

University Of Calgary

Bachelor of Social Science -

The King's University

Healthcare Aide Certificate -

TLC-International Training Center for Caregiving

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NANCY UMUGANWA