NANCY UGORJI
HAMILTON,CANADA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Cozien Law
05.2022 - Current
- Managed filing system, entered data and completed other clerical tasks
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Assisted coworkers and staff members with special tasks on daily basis
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Helped with intake of new clients and materials by setting up files and documenting important information
- Scheduled and coordinated meetings between legal teams and clients
Warehouse Operations Specialist
DHL Express Canada
09.2021 - Current
- Processing paperwork for exports
- Inspecting incoming and outgoing shipments to verify accuracy and prevent errors
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Reaching out to customers via phone calls and emails, and discussing the issues with their parcels
- Skilled at working independently and collaboratively in a team environment
IT support specialist
Freelance
08.2020 - 08.2022
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Teaching client basic and intermediate computer skills
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Teaching and helping client with using Microsoft Office Suite and other applications
- Train client to work with new computer hardware or software
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi
- Provided tier 1 IT support to non-technical internal users through desk side support services
Crew Member
McDonald's
10.2019 - 02.2022
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Provided excellent customer service by greeting customers and meeting quality expectations
Front End Web Developer
Aptech Computer Education
07.2017 - 08.2019
- Use HTML, CSS and JavaScript to create user-friendly web pages
- Get feedback from, and build solutions for, users
- Collaborate with back-end developers and web designers to improve usability
Education
Diploma - Computer Systems Technician - Network Systems
Mohawk College
Certificate of Proficiency in Information Systems Management - Computer And Information Systems
Aptech Computer Education
Nigeria08.2018
Skills
- Computer Troubleshooting
- Microsoft Office Suite
- Active Directory
- Project Management
- Writing and Editing
- Database Management
- Customer Relationship Management
- Document Control Support
Certification
French Proficiency Exam
Test d'Evaluation de Français (TEF) level A2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Administrative Assistant
Cozien Law
05.2022 - Current
Warehouse Operations Specialist
DHL Express Canada
09.2021 - Current
IT support specialist
Freelance
08.2020 - 08.2022
Crew Member
McDonald's
10.2019 - 02.2022
Front End Web Developer
Aptech Computer Education
07.2017 - 08.2019
Diploma - Computer Systems Technician - Network Systems
Mohawk College
Certificate of Proficiency in Information Systems Management - Computer And Information Systems
Aptech Computer Education
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