Nancy Tran
Long Beach
Summary
Dedicated professional transitioning into the boating industry with a background in customer service. Eager to leverage strong communication skills and organizational abilities to support crew operations, ensure smooth voyages, and improve passenger experiences. Detail-oriented individual with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Event Assistant
Geschenk Fare
01.2024 - Current
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Coordinated with coworkers to help customers, achieving efficient operations and high customer satisfaction.
- Crafted and served a diverse range of cocktails at large-scale events, ensuring guest satisfaction.
Supervising Children Social Worker
Department of Children and Family Services
01.2015 - Current
- Supervised a unit of 5 children social workers (CSW) and ensured that CSWs were working with clients and/or community partners to provide resources to children and families.
- Reviewed, monitored, and trained CSWs in conducting a full-range of client-related and case management services by instructing CSWs in the process of (a) collecting relevant information and (b) evaluating relevant information to determine the validity of an allegation and assess a child’s and/or family’s strengths and needs.
- Conducted team meetings with families to provide resources and to understand their family story.
Management Trainee
Enterprise Rent-A-Car
09.2006 - 08.2007
- Developed rapport with customers and to assist them with the goal of making each customer completely satisfied.
- Trained and educated new employees in areas of job expectations, duties, and company policy. Assisted in the development of current employees.
- Engaged with customers to address inquiries and resolve issues promptly.
- Successfully scored 99% as a branch on ESQi—the Enterprise Service Quality index which measured customer’s satisfaction.
Education
Bachelor's Degree - Geography & Sociology
University of California, Santa Barbara
Santa Barbara, CAMaster's Degree - Social Work
California State University, Long Beach
Long Beach, CA06-2021
Skills
- Customer Service
- Safety Protocols
- Team Leadership
- Basic housekeeping
- Guest relations
- Event planning and assistance
- Problem-solving
- Attention to detail
- Time management
- Multitasking Abilities
- Effective communication
- Self motivation
Certification
- STCW
- Licensed Clinical Social Worker
Languages
Spanish
Beginner (A1)
Vietnamese
Limited Working
Timeline
Event Assistant
Geschenk Fare
01.2024 - Current
Supervising Children Social Worker
Department of Children and Family Services
01.2015 - Current
Management Trainee
Enterprise Rent-A-Car
09.2006 - 08.2007
Bachelor's Degree - Geography & Sociology
University of California, Santa Barbara
Master's Degree - Social Work
California State University, Long Beach