Nancy Tran

UCLA Ronald Reagan Medical Center –

• Worked alongside experienced nursing professionals to learn new procedures.
• Advocated for and strived to protect health, safety, and rights of patient.
• Assisted patients with daily care needs, applying compassionate communication and empathy.
• Observed and supported vital sign monitoring, hygiene care, and mobility assistance.
• Collaborated with nurses and staff to ensure patient comfort and safety.
• Applied hospitality skills such as active listening, reassurance, and service orientation to improve patient experiences.

• Performed manicures, pedicures, and nail enhancements while maintaining strict sanitation and safety standards.
• Greeted clients, managed daily scheduling of 20+ appointments, and coordinated service flow to reduce wait times.
• Processed transactions and handled customer concerns with professionalism and empathy.
• Built client loyalty by providing personalized care and recommending nail treatments tailored to individual needs.
• Maintained a clean, welcoming salon environment to enhance the overall customer experience.
• Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.

• Explained menu items clearly and provided personalized recommendations to enhance the experience
• Cultivated warm relationships with regular customers.
• Delivered welcoming service by greeting guests, taking orders, and ensuring timely food and beverage delivery.
• Maintained attention to detail in a fast-paced environment, balancing multiple orders at once.
• Ensured customer satisfaction by anticipating needs and resolving issues promptly.
• Used slow periods to restock supplies, ice, trays, and delivery bags.