Summary
Overview
Work History
Education
Skills
Languages
very polite and friendly but still hold a professional work ethics
Timeline
Generic

Nancy Swanson

Summary

Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Residential Manager

Pace Properties/Papillion Investments
02.2017 - 01.2024
  • Oversaw daily operations within the facility, ensuring that all tasks were completed accurately and on time.
  • Improved resident satisfaction by addressing concerns and implementing necessary changes in residential programs.
  • Developed strong relationships with local community organizations to enhance the quality of life for residents.
  • Served as an advocate for residents, ensuring their rights were protected and their voices were heard in matters that affected them directly.
  • Enhanced communication with residents'' families through regular updates and open lines of communication.
  • Continuously sought opportunities to improve the overall quality of life within the facility by staying informed on industry trends and best practices in residential care management.
  • Promoted a safe living environment by conducting regular inspections and addressing potential hazards proactively.
  • Coordinated vendors such as carpet cleaners, tilers, cable suppliers, and satellite and phone service providers.
  • Conducted property move-ins, move-outs and walk-through inspections.
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Collected, recorded and deposited monthly rents from over 85 tenants.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Coordinated appointments to show marketed properties.

Part Time Residential Cleaner

Kroma Management
03.2014 - 03.2017
  • Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
  • Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
  • Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Kept building entryway glass clean and polished for professional presentation.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Spot-cleaned stains and repaired scuffs or dings to maintain furniture and walls.
  • Emptied trashcans and transported waste to collection areas.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Returned emptied garbage receptacles to proper locations.

Assistant Live in Superintendent

Realstar Corporation
03.2016 - 02.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.

Education

Associate of Applied Science - Medical Assistant

Trios Business School
Mississauga, ON
03.2015

GED -

Castle Frank High School
06.1987

Skills

  • Property Inspections
  • Fair Housing Regulations
  • Eviction Procedures
  • Rent collection
  • Building Maintenance
  • Safety Compliance
  • Critical Thinking
  • Clear Communication
  • Tenant relations
  • Tenant and eviction laws
  • Microsoft Office
  • Tenant Eligibility Determination

Languages

English
Full Professional

very polite and friendly but still hold a professional work ethics

Work well with residents of the building complex to understand there tenants needs for repairs and maintenance requests to act on a timely matter and urgent requests that need to be attended immediately but still maintain a professional work ethics to the property management company that employ's my position

Timeline

Residential Manager

Pace Properties/Papillion Investments
02.2017 - 01.2024

Assistant Live in Superintendent

Realstar Corporation
03.2016 - 02.2017

Part Time Residential Cleaner

Kroma Management
03.2014 - 03.2017

Associate of Applied Science - Medical Assistant

Trios Business School

GED -

Castle Frank High School

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Nancy Swanson