NANCY STANFORD
Santa Clara
Summary
I have over 25 years of experience in Multi-Family Industry. My responsibilities have included involvement in staffing forecasting, development of recruitment plans, job postings, design, and development of promotional materials and outreach programs, in addition to oversight of major renovations with a classic California design. I have utilized my organizational, problem solving and time management skills while serving as the Operating Manager of a multi-site complex customer service environment, preserving, and enhancing a $800 million investment.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
27
27
years of professional experience
Work History
Property Administrative
Robert Half
08.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Business Manager
Class A Property
12.2024 - 08.2025
- Worked at Class A Property 381 units and Property 2 New Take Over 164 units and worked at Class A Property 55+ Community 266 units
- Assigned to a luxury Class A community, overseeing day-to-day operations, resident relations, and leasing performance during my time as a Business Manager.
- Transitioned to a newly acquired property as the sole on-site Business Manager, handling all aspects of operations, vendor relations, rent collection, staff coordination during the stabilization period.
- Successfully maintained high resident satisfaction and ensured smooth handoff to permanent management teams. Demonstrated ability to adapt quickly and lead independently in high-pressure, changing environments.
- Worked closely with team members.
- Exceeded all service standard goals and productivity.
- Work directly with the Director of Real Estate and ownerships to ensure goals are met
- Oversee 4 management personnel and 4 on-site employees.
- Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the properties and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
- Over-site rent collections, management of delinquency.
- Managed the sales efforts, including renewal retention.
- Responsible for interviewing, selecting, training, evaluating, and supervising on-site staff and vendor contractors.
- Led operational strategies to enhance property management efficiency and service delivery.
- Implemented cost control measures resulting in improved budget adherence across multiple projects.
Sr. Community Manager/Conventional Owned Assets
Greystar
10.2023 - 04.2024
- Responsible for 636 apartment units and 1 commercial building with a monthly rental income of 3 million.
- Work directly with the Regional Property Manager and Director of Real Estate and Partners and Investors to ensure the goals are met.
- Oversee 5 management personnel and 5 on-site employees.
- Promotes client satisfaction and retention through timely reporting and on-going communication about the performance of the properties and responds quickly and with urgency to client/owner concerns, questions, issues, and requests.
- Increased Kinsley Reputation Score by 86% within 60 days at 877/1000.
- Provides leadership to the team by interviewing, hiring, and training team members, and by managing their performance in accordance with Company policies, values, and business practices. Oversee the appropriate and adequate staffing at the community and supervise the acquisition, development, and management of community team members.
- Developed and implemented community engagement strategies to enhance resident satisfaction.
- Led a team of community associates, providing mentorship and performance feedback.
- Managed resident events, fostering relationships and promoting community participation.
Property Management Consultant
The Liberty Group
11.2020 - 04.2023
- Worked with multiple property management companies on short-term assignments across market-rate and affordable housing. Roles included compliance audits, and interim property management.
- Led successful 548-units Class B community in Pleasanton/248-units in San Ramon
- Responsible for the day-to-day operations of the community.
- Assisted with resident relations.
- Conducted file audits for affordable housing properties to ensure 100% compliance.
- Worked closely with team members.
- Exceeded all service standard goals and productivity.
- Oversee Tax Credit/BMR/Section 8 requirements for compliance and occupancy guidelines including required income certifications, waiting list, and monthly vouchers for housing assistance payments.
- Processed Statements of Deposits.
- Maintain community to oversee exterior renovation of 268 units for balconies to bring up to city code.
- Developed property management strategies to optimize tenant satisfaction and retention across diverse portfolios.
- Streamlined operational processes through implementation of best practices in property maintenance and tenant communication.
- Conducted comprehensive market analysis to inform pricing strategies and enhance competitive positioning.
Property Manager
Winn Companies
01.2019 - 10.2020
- Oversee Tax Credit/Section 8 requirements for compliance and occupancy guidelines including required income certifications, waiting list, and monthly vouchers for housing assistance payments.
- Conducted assessments for career development and contributed to performance reviews for team members within the organization, as well as evaluating those under my direction for promotion recommendations and salary increases.
- Responsible for interviewing, selecting, training, evaluating, and supervising on-site staff and vendor contractors.
- Responsible for executing payroll and payroll-related activities. Prepared and presented progress reports for upper management.
- Over-site rent collections, management of delinquency.
- Processed Statement of Deposits.
- Managed the sales efforts, including renewal retention.
- Developed and executed plan to achieve and maintain occupancy within budget of 95% and above.
- Managed day-to-day operations of residential properties, ensuring tenant satisfaction and compliance with regulations.
- Developed and implemented maintenance schedules, enhancing property condition and minimizing downtime.
Senior Business Manager
Alliance Residential Company
08.2017 - 04.2019
- Developed and executed plan to achieve and maintain occupancy within budget of 95% and above.
- Implemented new staffing and training (team of 15).
- Maximize rental income while minimizing expenses.
- Handle disciplinary actions, performance reviews and terminations.
- Provided clear communication with legal and local council for processing of evictions.
- Managed the sales efforts, including renewal retention.
- Responsible for new leasing office renovations and clubhouse.
- Oversee numerous maintenance and capital improvement projects while controlling costs.
- Led cross-functional teams to enhance operational efficiencies and drive strategic initiatives.
- Developed and implemented comprehensive business strategies to maximize revenue growth and optimize resource allocation.
Property Manager
Braddock & Logan Services
09.2015 - 05.2017
- Conducted assessments for career development and contributed to performance reviews for team members within the organization, as well as evaluating those under my direction for promotion recommendations and salary increases.
- Responsible for interviewing, selecting, training, evaluating, and supervising on-site staff and vendor contractors.
- Responsible for executing payroll and payroll-related activities. Prepared and presented progress reports for upper management.
- Over-site rent collections, management of delinquency.
- Processed Statement of Deposits.
- Managed the sales efforts, including renewal retention.
- Coordinated leasing activities, streamlining processes to expedite tenant onboarding and reduce vacancies.
- Oversaw financial management including budgeting, expense tracking, and rent collection to ensure profitability.
Property Manager
Woodmont Real Estate Services
10.2010 - 09.2015
- Responsible for the day-to-day operations of the community.
- Conducted assessments for career development and contributed to performance reviews for team members within the organization, as well as evaluating those under my direction for promotion recommendations and salary increases.
- Responsible for interviewing, selecting, training, evaluating, and supervising on-site staff and vendor contractors.
- Responsible for executing payroll and payroll-related activities. Prepared and presented progress reports for upper management.
- Over-site rent collections, management of delinquency.
- Processed Statement of Deposits.
- Managed the sales efforts, including renewal retention.
- Led a team of maintenance staff, providing training and support to improve service delivery standards.
- Established strong relationships with vendors, negotiating contracts for cost-effective services and supplies.
Property Manager
Equity Residential Services
02.2003 - 11.2009
- Maintain community to oversee 178 units.
- Managed the sales efforts, including renewal retention.
- Maintain occupancy of 96% consistently.
- Maintained staffing, along with reporting to the Regional Manager.
- Manage all day-to-day activities involving residents, subcontractors, and property management.
- Conducted assessments for career development and contributed to performance reviews for team members within the organization, as well as evaluating those under my direction for promotion recommendations and salary increases.
- Responsible for interviewing, selecting, training, evaluating, and supervising on-site staff and vendor contractors.
- Responsible for executing payroll and payroll-related activities. Prepared and presented progress reports for upper management.
- Conducted regular property inspections, identifying issues proactively to maintain safety and aesthetic standards.
- Implemented resident engagement initiatives, fostering community relations and enhancing tenant retention efforts.
Property Manager
Trammell Crow Residential Services
06.1998 - 02.2003
- Responsible for the day-to-day operations of the community.
- Conducted assessments for career development and contributed to performance reviews for team members within the organization, as well as evaluating those under my direction for promotion recommendations and salary increases.
- Responsible for interviewing, selecting, training, evaluating, and supervising on-site staff and vendor contractors.
- Responsible for executing payroll and payroll-related activities. Prepared and presented progress reports for upper management.
- Over-site rent collections, management of delinquency.
- Processed Statement of Deposits.
- Managed the sales efforts, including renewal retention.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
Education
Business Administration
Mira Costa College
Oceanside, CACertified Medical Assistant
Maric College of Medical Careers
California Certified Residential Manager - undefined
California Apartment Association
01.2023
Skills
- Supervisory Experience
- Analyzed and monitored market conditions, as well as evaluating the same store revenue growth to anticipate market trends that could affect profitability Prepared and monitored quarterly expense reports Projected and managed financial budgets up to six hundred million dollars
- Managed and directed an integral team to effectively represent the quality and professionalism of the organization Conducted assessments for career development and contributed to performance reviews for team members within the organization, as well as evaluating those under my direction for promotion recommendations and salary increases Responsible for interviewing, selecting, training, evaluating, and supervising on-site staff and vendor contractors Handled disciplinary actions, including terminations, counseling summaries, and advised Regional Management concerning recommended personnel actions Implemented the company or industry’s best practices were feasible and appropriate to meet Federal and State compliance regulations
- Planned and implemented capital projects, developed project schedules, job specifications and contracts Responsible for operating expenses, retention programs, processes, and approvals of vendor payments, as well as executing payroll and payroll-related activities Prepared and presented progress reports for upper management
- Responsible for the overall success of a third party managed multi-family Work directly with high-net-worth individuals, partner and operations, senior director’s asset management, senior director of community relations management and brand execution, and institutional clients to achieve investment goals
- Oversee Tax Credit/BMR/Section 8 requirements for compliance and occupancy guidelines including required income certifications, waiting list, and monthly vouchers for housing assistance payments
- Familiar Technology
- Property Management Software – Yardi; Entrata; Rent Café CRM; Ops Technology; MRI; AMSI; RealPage OneSite, LRO; Yield Star
- Applicant Screening Software – On-Site
- Proficient with Microsoft Office Suite
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Timeline
Property Administrative
Robert Half
08.2025 - Current
Business Manager
Class A Property
12.2024 - 08.2025
Sr. Community Manager/Conventional Owned Assets
Greystar
10.2023 - 04.2024
Property Management Consultant
The Liberty Group
11.2020 - 04.2023
Property Manager
Winn Companies
01.2019 - 10.2020
Senior Business Manager
Alliance Residential Company
08.2017 - 04.2019
Property Manager
Braddock & Logan Services
09.2015 - 05.2017
Property Manager
Woodmont Real Estate Services
10.2010 - 09.2015
Property Manager
Equity Residential Services
02.2003 - 11.2009
Property Manager
Trammell Crow Residential Services
06.1998 - 02.2003
Certified Medical Assistant
Maric College of Medical Careers
California Certified Residential Manager - undefined
California Apartment Association
Business Administration
Mira Costa College
RELATED TRAINING
- Year Organization Course Content
- 2018 Dale Carnegie The Sales Advantage
- 2007 Discovery Learning, Inc. Coaching and Counseling
- 2006 Equity Residential, Educational Program Receiving/ Giving Feedback
- 2006 Bingham McCuthen LLP Recognizing and Preventing Sexual Harassment
- 2005 Discovery Learning, Inc. Business Ethics and Conduct Policy
- 2005 Sacramento Housing Association Fair Housing
- 2004 Franklin Covey Time Management and Organizational Skills
RECOGNITION
- Town Hall Achievement Awards for Northern California receiving top performances in the following: Controllable Expenses Variance, Same Store Income Growth, Total Revenue Variance, Resident Retention, Market Ready Average and Leasing Top Shop Scores
- Nominated for Multifamily Property of the Year
- Scored 100% on Property Audit
- Scored 99% and 98% on Multi-Sites Property Audits