NANCY SPENCER
Kimberley,BC
Summary
At Burrito Grill, as Owner/Operator Manager, I spearheaded operations, enhancing customer satisfaction through exceptional service and efficient process management. Leadership fostered strong supplier relationships and a motivated team, achieving notable employee retention. Skilled in cash handling and decision-making, excel in creating lasting customer connections and driving business performance.
Overview
18
18
years of professional experience
Work History
Owner/Operator Manager
Burrito Grill
01.2010 - 09.2022
- Managed day-to-day business operations.
- POS/ Cashier
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Professional School Bus Driver
Student Transportation Of Peel
01.2005 - 06.2008
- Demonstrated flexibility when needed by covering additional shifts or stepping in for colleagues during unexpected absences or emergencies.
- Enhanced safety by conducting regular vehicle inspections and maintenance procedures.
- Developed strong relationships with fellow drivers, dispatchers, mechanics, and other key personnel involved in maintaining smooth operation of the transportation department.
- Improved efficiency with route planning, ensuring timely arrival at each stop while minimizing fuel consumption.
- Ensured compliance with local traffic laws as well as district policies for student transportation services.
- Responded quickly to changing weather conditions or road hazards, adapting driving techniques accordingly to maintain safety standards.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Education
High School Diploma -
KAHS
Kaiserslautern Germany 06.1980
Skills
- Strong Work Ethic
- Dependable and reliable
- Decision-Making
- Customer Service
- Work Ethic and Integrity
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Cash Register Operation
- Order Taking
Languages
English
Native or Bilingual
French
Limited Working
German
Limited Working
Timeline
Owner/Operator Manager
Burrito Grill
01.2010 - 09.2022
Professional School Bus Driver
Student Transportation Of Peel
01.2005 - 06.2008
High School Diploma -
KAHS
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