NANCY SPENCER
Kimberley,BC
Summary
At Burrito Grill, as Owner/Operator Manager, I spearheaded operations, enhancing customer satisfaction through exceptional service and efficient process management. Leadership fostered strong supplier relationships and a motivated team, achieving notable employee retention. Skilled in cash handling and decision-making, excel in creating lasting customer connections and driving business performance.
Overview
18
18
years of professional experience
Work History
Owner/Operator Manager
Burrito Grill
01.2010 - 09.2022
- Managed day-to-day business operations.
- POS/ Cashier
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Trained and motivated employees to perform daily business functions.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
Professional School Bus Driver
Student Transportation Of Peel
01.2005 - 06.2008
- Demonstrated flexibility when needed by covering additional shifts or stepping in for colleagues during unexpected absences or emergencies.
- Enhanced safety by conducting regular vehicle inspections and maintenance procedures.
- Developed strong relationships with fellow drivers, dispatchers, mechanics, and other key personnel involved in maintaining smooth operation of the transportation department.
- Improved efficiency with route planning, ensuring timely arrival at each stop while minimizing fuel consumption.
- Ensured compliance with local traffic laws as well as district policies for student transportation services.
- Responded quickly to changing weather conditions or road hazards, adapting driving techniques accordingly to maintain safety standards.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Education
High School Diploma -
KAHS
Kaiserslautern Germany 06.1980
Skills
- Strong Work Ethic
- Dependable and reliable
- Decision-Making
- Customer Service
- Work Ethic and Integrity
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Cash Register Operation
- Order Taking
Languages
English
Native or Bilingual
French
Limited Working
German
Limited Working
Timeline
Owner/Operator Manager
Burrito Grill
01.2010 - 09.2022
Professional School Bus Driver
Student Transportation Of Peel
01.2005 - 06.2008
High School Diploma -
KAHS
Similar Profiles
Kevin HesslerKevin Hessler
Customer Service Cashier/Server at Steak Burrito GrillCustomer Service Cashier/Server at Steak Burrito Grill
Sonali SonaliSonali Sonali
Cashier Team Lead at Fresh Burrito Mexican GrillCashier Team Lead at Fresh Burrito Mexican Grill
Maribel GalvezMaribel Galvez
General Manager at Burrito Beach Mexican GrillGeneral Manager at Burrito Beach Mexican Grill