Nancy Nicole Seaman
49 E 3rd Heber
Summary
Excellence in customer service, assisting in de-escalation with customer disputes by maintaining professionalism and empathy throughout my professional career. Adept at identifying concerns, providing calm and respectful communication, and guiding customers towards effective solutions maintaining brand reputation and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
The Home Depot Inc
10.2024 - Current
- Shared personal recommendations and product knowledge with customers to help determine correct product for customer DIY projects.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Alerted customers of department promotions and sales to increase overall departmental sales.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
Sales Associate
Vans
07.2023 - 02.2024
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Lab Associate
Gemological Institute Of America
06.2022 - 07.2023
- Maintained current knowledge of developments in technical instrumentation.
- Analyzed data to create and organize graphs, charts, and documents for publications and presentation
- Developed and implemented new protocols to improve accuracy of laboratory results.
- Monitored and documented safety standards to verify compliance.
- Worked in a high security laboratory
Sales Trainee
Red Bull
03.2022 - 04.2022
- Monitored competitor activities closely to identify opportunities for differentiation within our offerings or approach.
- Negotiated contracts with new clients, securing favorable terms for both parties involved.
- Boosted sales performance by implementing effective sales strategies and techniques.
Paint Department Associate
The Home Depot Inc
08.2020 - 02.2022
- Assist customers with providing correct materials for their paint projects.
- Specialize and organize in paint department.
- Established rapport with customers by actively listening to their needs and offering expert advice on paint selection, application techniques, or surface preparation.
- Maintained a clean and safe work environment, ensuring compliance with OSHA regulations for hazardous materials handling.
Education
High School Diploma -
Southwest High School
El Centro, CA06.2019
Skills
- De-escalation
- Customer Service
- Hazardous Chemicals
- Hazardous Materials
Certification
Type BLS Provider
Date Issued July 2024 - Expiration Date July 2026
Number 255413312979
Issued By Imperial Valley College
Type Peace Officer Regular Basic Course Modular Format Extended Level 1
Awarded June 5th, 2025
POST CNN# 3800-00150-24001
Issued By Imperial Valley College
Type Peace Officer Regular Basic Course Modular Format Extended Level 2
Awarded December 7th, 2024
POST CNN# 3800-00140-24001
Issued By Imperial Valley College
Type Peace Officer Regular Basic Course Modular Format Extended Level 3
Awarded August 31st, 2024
POST CNN# 3800-00133-23002 PC832 COMPLAINT Issued By Imperial Valley College
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
The Home Depot Inc
10.2024 - Current
Sales Associate
Vans
07.2023 - 02.2024
Lab Associate
Gemological Institute Of America
06.2022 - 07.2023
Sales Trainee
Red Bull
03.2022 - 04.2022
Paint Department Associate
The Home Depot Inc
08.2020 - 02.2022
High School Diploma -
Southwest High School
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