Nancy Savage
Calgary
Summary
I am a Client Service Associate known for having great organizational skills. I have worked with all types of customers. I am looking for a new part-time role where hard work and dedication will be valued.
Overview
28
28
years of professional experience
2026
2026
years of post-secondary education
Work History
Customer Service Representative
Acera Benefits
Calgary
07.2024 - 07.2025
- Provided timely support to clients regarding benefits inquiries and issues.
- Assisted customers with enrollment processes for health and wellness programs.
- Resolved customer complaints efficiently, ensuring satisfaction with services.
- Maintained accurate records of client interactions and transactions.
- Informed clients regarding available benefits and policy specifics efficiently.
- Employed CRM software to systematically monitor customer requests and follow-ups.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
Senior Client Service Representative
Prizm Financial Inc.
Calgary
01.2022 - 06.2024
- Managed client inquiries and resolved issues efficiently and effectively.
- Coordinated service delivery to ensure client satisfaction and compliance.
- Developed strong relationships with clients to understand their needs and expectations.
- Collaborated with internal teams to streamline communication and enhance service quality.
- Maintained accurate records of client interactions and service requests in the system.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Prepared accurate reports related to customer service activities for management review.
- Created presentations on best practices for providing excellent customer service experiences.
Client Service Representative
Canada Life Insurance
Calgary
09.1997 - 12.2021
- Managed client inquiries and provided timely information on insurance products.
- Coordinated policy renewals and ensured compliance with company procedures.
- Assisted clients in completing claims documentation and guided them through processes.
- Resolved customer complaints and escalated issues to appropriate departments when necessary.
- Collaborated with team members to streamline service delivery and improve client satisfaction.
- Provided customer service support to clients in a timely and efficient manner.
- Personalized client experience, identifying unique needs and providing information and services to match.
Education
Administration Certificate - Business Administration
Career College
Calgary, AB 01.1996 - 07.2026
Calgary Christian High School
Calgary, ABSkills
- Customer relationship management
- CRM software usage
- Benefits communication
- Client enrollment processes
- Team collaboration
- Follow-up skills
- Punctuality and reliability
- Microsoft Office Suite
Timeline
Customer Service Representative
Acera Benefits
07.2024 - 07.2025
Senior Client Service Representative
Prizm Financial Inc.
01.2022 - 06.2024
Client Service Representative
Canada Life Insurance
09.1997 - 12.2021
Administration Certificate - Business Administration
Career College
01.1996 - 07.2026
Calgary Christian High School