Nancy Roughley
North Sydney,Canada
Summary
Reliable and friendly customer service professional with over 30 years of experience handling a wide range of client needs across industries. Seeking a flexible part-time remote position where I can leverage my background in administration, property management, and personal care. Eager to learn new programs and contribute to a supportive, efficient team. Since moving to Nova Scotia in 2021, I have been employed at a local motel as a housekeeper and front desk position.
Overview
23
23
years of professional experience
Work History
Owner
Spotless Cleaning Service
Strathroy, ON
01.2015 - 01.2021
- Founded and operated a thriving commercial and residential cleaning business, building a loyal client base through exceptional service delivery and consistent quality standards. Managed day-to-day operations, including budgeting, payroll, client acquisition, marketing, and vendor relations. Supervised and trained a team of up to 13 employees, developing on boarding procedures and implementing quality assurance protocols to ensure top-tier service and staff accountability.
- Created and maintained efficient scheduling systems, managed supply inventories, and negotiated service contracts tailored to individual client needs. Ensured full compliance with health and safety regulations, performed routine site inspections, and addressed client feedback to improve satisfaction and drive retention. Expanded service offerings based on market demand, ultimately increasing annual revenue and growing the business' local reputation for excellence and reliability.
Property Manager
CRM Properties
London, ON
01.2011 - 01.2015
- Oversaw daily operations of a multi-unit apartment complex, managing tenant relations, rent collection, and lease agreements to ensure smooth occupancy cycles. Responded promptly to maintenance requests and coordinated repairs with contractors and vendors to uphold safety and livability standards. Maintained detailed records of tenant communications, payment history, and service logs for internal tracking and compliance purposes.
- Led efforts in unit turnover, including cleaning, repairs, and inspections to prepare apartments for incoming tenants, ensuring move-ins were timely and seamless. Monitored building conditions and conducted regular walk-throughs to maintain curb appeal and ensure regulatory compliance. Built positive tenant relationships through responsive communication and proactive problem-solving, contributing to high occupancy rates and tenant retention.
Personal Support Worker
VON
London, ON
01.2004 - 01.2010
- Provided in-home care for clients including personal hygiene support, meal assistance, and medication reminders. Delivered respite and palliative care with compassion, ensuring clients’ comfort and dignity.
Office / Insurance Assistant
State Farm Insurance
Bolton, Barrie, Mississauga
01.1998 - 01.2003
- Prepared and processed auto and home insurance policies. Answered client inquiries by phone and in person, resolving issues and maintaining client satisfaction. Ensured accuracy in documentation and liaised with Head Office for policy fulfillment.
Skills
- Customer Service
- Team Leadership
- Data Entry
- Conflict Resolution
- Quick Books (Basic)
- Time Management
- Problem Solving
- Organization
- MS Word & Excel (Basic)
- Scheduling & Coordination
- Adaptability
- Communication
- Marketing tactics
- Social media control
- Accounting expertise
- Profit and loss
- Life cycle project management
- Budget development
Languages
English
Native or Bilingual
Education
High School Diploma -
George Harvey
Toronto OntarioTimeline
Owner
Spotless Cleaning Service
01.2015 - 01.2021
Property Manager
CRM Properties
01.2011 - 01.2015
Personal Support Worker
VON
01.2004 - 01.2010
Office / Insurance Assistant
State Farm Insurance
01.1998 - 01.2003
High School Diploma -
George Harvey