Nancy Ross

Accounting/Bookkeeping

Fort St John,British Columbia

Summary

Property Manager adept at overseeing staff and maintenance teams and acting as liaison between residents and board members. Successful background managing large, multi-family complexes of over 200 units. Exceptional record of maintaining profitability through positive resident relations and cost controls.

Overview

years of professional experience

Work History

Property Manager

Highstreet Ventures

Dawson Creek, BC

01.2019 - 10.2021

Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary.
Made decisions independently and collaboratively on project-elated challenges.
Accelerated progress by continually reviewing performance, budgets and project timelines.
Achieved project deadlines by coordinating with contractors to manage performance.
Managed projects from procurement to commission.
Developed and initiated projects, managed costs and monitored performance.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Developed, reviewed and submitted property operating and capital budgets.
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Maintained sufficient number of units market-ready for lease.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Followed up on delinquent tenants and coordinated collection procedures.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Completed final move-out walk-throughs with tenants to identify required repairs.
Trained and motivated leasing staff during bi-monthly trainings.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Handled disciplinary actions, performance appraisals and terminations of company staff.
Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
Prepared specifications solicited bids and approved subcontracts for building services.
Developed and executed plan to achieve and maintain 100% or better rate of occupancy.
Administered operations to handle needs of more than 300 tenants across 200 property units.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes

Building Manager

Devon Properties

Victoria, BC

02.2018 - 12.2018

Directed removal of snow and ice from common outdoor areas, parking lots and entrances.
Managed and scheduled contract workers who completed building maintenance and upgrades.
Planned and scheduled general maintenance, major repairs and remodeling projects.
Inspected grounds and facilities to identify necessary repairs.
Performed routine maintenance tasks, which included unclogging sinks and toilets, replacing door locks and fixing heating and air conditioning issues.
Collected rent, deposits and payments from tenants.
Performed regular inspections of facility and documented all inspection information in reports.
Delivered emergency 24-hour on-call service for tenants on building issues.
Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.

Education

Some College (No Degree) - Accounting/Bookkeeping

Career City College

Kelowna

Skills

Construction Project Oversight
Dispute Handling
Tenant and Owner Liaising
Insurance Coordination
Security Management and Enhancement
Vacancy Marketing

Administrative Leadership
Commercial Property
Property Management Software Understanding
Building Operations
Tenant and Eviction Laws
Tenant Screening

Timeline