Nancy Rodriguez
Lamps Plus
GARDENA
1
Language
4
years of professional experience
Dedicated Customer Retention Specialist with proven skills in enhancing satisfaction and loyalty. Focused on effective communication, problem-solving, and adaptability to drive impactful retention strategies.
Work History
Customer Retention Specialist
10 Months- Assisted in developing retention strategies to reduce churn rates effectively.
- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Utilized CRM software to track customer interactions and feedback for continuous improvement.
- Collaborated with team members to streamline communication processes across departments.
- Conducted follow-up communications with customers to ensure service excellence and retention.
- Supported the implementation of loyalty programs, increasing repeat purchases among existing customers.
- Engaged in training sessions to stay updated on product knowledge and company policies for effective support.
Teacher Substitute
5 Months- Adapted instructional strategies to meet individual student needs and learning styles.
- Implemented lesson plans to engage students in diverse learning activities.
- Monitored student progress and provided feedback to foster academic growth.
- Collaborated with staff to create a supportive and nurturing classroom environment.
- Assisted in maintaining classroom organization and cleanliness for optimal learning conditions.
- Developed positive relationships with students to enhance their social-emotional development.
- Developed and implemented lesson plans based on individual student needs.
- Improved student comprehension by utilizing various teaching methods and adapting to individual learning styles.
Lead Toddler Teacher
1 Year 10 Months- Implemented engaging activities that promoted language acquisition and motor skills.
- Developed individualized lesson plans to enhance toddler cognitive and social development.
- Fostered a safe, nurturing environment conducive to emotional growth and exploration.
- Led classroom management strategies to maintain an organized and structured learning space.
- Mentored junior teachers on effective teaching methodologies and classroom engagement techniques.
- Collaborated with parents to discuss children's progress and address developmental concerns.
- Assessed student progress through observations and tailored interventions for diverse needs.
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
Education
Associate of Science - Child Development
Skills
Conflict resolution
Customer retention
Negotiation
Retention strategies
CRM software
Customer support experience
Outstanding interpersonal skills
Languages
Spanish
Full Professional
Timeline
Customer Retention Specialist
Lamps Plus
03.2020 - 01.2021Read More
Teacher Substitute
Child Care Careers Services Preschool
08.2018 - 01.2019Read More
Lead Toddler Teacher
Kids Klub Pasadena Child Development Center
08.2016 - 06.2018Read More
College of The Sequoias
Associate of Science from Child Development
Read More