Nancy Rodriguez
San Francisco
Summary
Detail-oriented Office Manager with extensive experience in office administration and customer service. Proficient in scheduling, document management, and workflow optimization, significantly enhancing operational efficiency. Recognized for exceptional attention to detail and commitment to client satisfaction in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Office Manager
Von Rock Law
03.2025 - 06.2025
- Optimized office workflow by coordinating attorney and client scheduling effectively.
- Ensured cost-effective purchasing by managing and restocking office supply inventory.
- Maintained accuracy in legal documents, ensuring compliance with relevant regulations.
- Enhanced collaboration through streamlined communication across various departments.
- Improved document retrieval efficiency by implementing organized filing systems for case management.
- Prioritized urgent correspondence responses, ensuring timely and effective communication.
Medical Scheduler
Renbaum Medical Group
03.2024 - 09.2024
- Scheduled patient appointments efficiently using electronic medical records system.
- Coordinated with healthcare providers to ensure timely patient communication.
- Managed incoming calls and responded to inquiries regarding services and scheduling.
- Assisted patients in navigating insurance verification processes for appointments.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Updated and maintained accurate patient information within scheduling software.
- Followed up with patients to reschedule missed appointments.
Legal Assistant
Berschler Associates
08.2023 - 01.2024
- Utilized legal software for document management, streamlining processes and reducing administrative errors.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Conducted legal research to support case preparation, enhancing understanding of relevant laws and precedents.
- Assisted attorneys in preparing legal documents and filings, ensuring compliance with court requirements.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Handled billing tasks efficiently and accurately, ensuring smooth financial operations for the legal team.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
Office Coordinator
Lifestance Helath
08.2022 - 05.2023
- Coordinated daily office operations to ensure efficiency and smooth workflow.
- Managed scheduling for appointments, optimizing team availability and patient access.
- Assisted in maintaining electronic medical records system for accuracy and compliance.
- Facilitated communication between departments to support collaborative patient care initiatives.
- Organized office supplies inventory, streamlining ordering processes and reducing costs.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
Executive Legal Assistant
Lipton and Piper, LLP
09.2015 - 01.2020
- Managed complex calendars and scheduled appointments for multiple attorneys.
- Prepared legal documents and correspondence, ensuring accuracy and compliance with regulations.
- Conducted legal research to support case preparation and attorney strategies.
- Coordinated communication between clients and legal teams to facilitate information flow.
- Assisted in the preparation of trial materials, contributing to successful case outcomes.
- Utilized software tools for document management and billing processes effectively.
- Supported project management initiatives by tracking deadlines and deliverables across cases.
Billing Specialist
Conscious Chiropractic and Acupuncture
02.2014 - 05.2015
- Processed high-volume billing transactions accurately and efficiently.
- Reviewed and reconciled billing discrepancies to ensure accuracy and compliance.
- Collaborated with cross-functional teams to streamline billing workflows and improve efficiency.
- Implemented new billing software enhancements to optimize operational performance
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Utilized multi-line phone systems to handle incoming calls efficiently and professionally.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Office Manager/Medical Billing Specialist
Clouds Rest Healing Center Acupuncture & Chiropractic
2012 - 2014
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Analyzed billing reports to identify trends, implementing process improvements for increased efficiency.
In Home Care Provider
Apex Care Inc
2010 - 2012
- Provided personalized care and assistance to clients in daily living activities.
- Developed and implemented individualized care plans based on client needs and preferences.
- Monitored client health status and reported changes to healthcare professionals.
- Trained new staff on best practices for client care and safety protocols.
Education
High School Diploma -
RAP Highschool
San Francisco CAOptic Information Technology
Antioch, CACity College of San Francisco
San Francisco, CAArriba Juntos Trade School
San Francisco, CASkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Scheduling and calendar management
- Document management
- Mail handling
- Phone and email etiquette
- Billing
- Bookkeeping
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager
Von Rock Law
03.2025 - 06.2025
Medical Scheduler
Renbaum Medical Group
03.2024 - 09.2024
Legal Assistant
Berschler Associates
08.2023 - 01.2024
Office Coordinator
Lifestance Helath
08.2022 - 05.2023
Executive Legal Assistant
Lipton and Piper, LLP
09.2015 - 01.2020
Billing Specialist
Conscious Chiropractic and Acupuncture
02.2014 - 05.2015
Office Manager/Medical Billing Specialist
Clouds Rest Healing Center Acupuncture & Chiropractic
2012 - 2014
In Home Care Provider
Apex Care Inc
2010 - 2012
High School Diploma -
RAP Highschool
Optic Information Technology
City College of San Francisco
Arriba Juntos Trade School