NANCY ROCIO PINZON FERNANDEZ
London,ON
Summary
I am a highly organized and efficient administrative assistant, with a solid background in administrative management and experience in performing administrative tasks. I have excellent communication skills and a strong ability to work in a team, allowing me to effectively collaborate with colleagues and superiors to achieve company goals. I am proactive, self-motivated, and capable of handling multiple tasks simultaneously, always maintaining a high level of accuracy and attention to detail. I am familiar with computer tools and management systems, allowing me to perform my duties efficiently and with a focus on process optimization. I am looking for opportunities to grow professionally and add value to the organization I am in.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Relations Assistant
EDUCO
Bogota - Remote, Colombia
02.2023 - Current
- Keep in touch with clients, in accordance with the progress of the projects
- Respond to emails addressing any questions or requests that arise during the projects' development
- Schedule class sessions on the Teams platform
- Prepare satisfaction reports
- Project closure, report delivery, and service billing
Administrative Assistant to the General Manager
CLUBGOLD COLOMBIA SAS
Bogota, Colombia
07.2016 - 12.2019
- Management of the banking portal of the company's savings account.
- Payment to suppliers through bank transfers
- Preparation and collection of invoices preparation of expenses
- Contract preparation
Marketing Coordinator
SINTEC CONSULTING
10.2013 - 03.2015
- Planned, controlled and executed the marketing plan for the Andean Region, reporting to the headquarters in Monterrey, Mexico
- Supported the commercial area for the development of events in order to position the brand in the market
- Coordinated periodic commercial meetings, prepared and presented indicators, controlled the Pipeline, and developed the benchmarking profile of clients and competitors
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
- Planned and executed internal and external marketing events.
- Coordinated public relations activities, securing positive press coverage for company initiatives.
- Organized logistics for marketing strategy meetings.
COMMERCIAL AND ADMINISTRATIVE EXECUTIVE
SINTEC CONSULTING
03.2009 - 09.2013
- Planned, controlled and executed the marketing plan for the Andean Region, reporting to the headquarters in Monterrey, Mexico
- Supported the commercial area for the development of events in order to position the brand in the market
- Coordinated periodic commercial meetings, prepared and presented indicators, controlled the Pipeline, and developed the benchmarking profile of clients and competitors
Education
Associate of Arts - Digital Marketing
Escuela Latinoamericana De Negocios En Internet
Bogota, Colombia07-2014
Specialist in Human Talent Management and Occupational Risks - Human Resources And Occupational Risks
UNITEC, University Corporation
Bogota, Colombia04-2014
Bachelor of Arts - Business Administration
UNITEC University Corporation
Bogota, Colombia09-2013
Bachelor of Arts - Airlines And Travel
UNITEC University Corporation
Bogota, Colombia09-2006
Skills
- Relationship Management
- Partnership Development
- Corporate Communication
- Brand representation
Certification
- Intensive English A1, Colombian American Center, 10/01/21
- Analyzing Data with Microsoft Excel Business Intelligence (BI) Tools, Latin American School of Internet Business, 10/01/21
- License for the Provision of SST Services, UNITEC University Corporation, 07/01/22
Languages
English
Elementary
Spanish
Native or Bilingual
Timeline
Customer Relations Assistant
EDUCO
02.2023 - Current
Administrative Assistant to the General Manager
CLUBGOLD COLOMBIA SAS
07.2016 - 12.2019
Marketing Coordinator
SINTEC CONSULTING
10.2013 - 03.2015
COMMERCIAL AND ADMINISTRATIVE EXECUTIVE
SINTEC CONSULTING
03.2009 - 09.2013
- Intensive English A1, Colombian American Center, 10/01/21
- Analyzing Data with Microsoft Excel Business Intelligence (BI) Tools, Latin American School of Internet Business, 10/01/21
- License for the Provision of SST Services, UNITEC University Corporation, 07/01/22
Associate of Arts - Digital Marketing
Escuela Latinoamericana De Negocios En Internet
Specialist in Human Talent Management and Occupational Risks - Human Resources And Occupational Risks
UNITEC, University Corporation
Bachelor of Arts - Business Administration
UNITEC University Corporation
Bachelor of Arts - Airlines And Travel
UNITEC University Corporation
Similar Profiles
Frida GrantFrida Grant
English Tutor at EDUCOEnglish Tutor at EDUCO
Shenice WilliamsShenice Williams
Lead Instructional Designer at EduCoLead Instructional Designer at EduCo
Gaia CassaràGaia Cassarà
Camp Director's Helper at Organisation “Educo S.c.a.r.l, Miur”Camp Director's Helper at Organisation “Educo S.c.a.r.l, Miur”